Monthly Archives: March 2010

Drain Doctor treats its millionth patient

The Southampton franchisee of Drain Doctor Plumbing has completed the national company’s one millionth job after being called out to unblock a WC for a customer in Hedge End, Hampshire. As a result, a Hampshire couple is set to enjoy a luxury holiday. 

The momentous Drain Doctor milestone was reached earlier this month when the Drain Doctor Southampton franchise was called to the home of Mr and Mrs Perkis to deal with a blocked lavatory.

Allan Rook, the franchisee for Southampton, said: “We were called out to fix a blocked WC in the couple’s home. I sent one of our technicians, Paul Kay, who removed the blockage. 

“He also lifted the inspection cover outside and did a CCTV inspection of the drain line.  He found nothing else wrong, but flushed the drain through to make sure that the water was flowing freely. Mr and Mrs Perkis were delighted with the work.” 

The couple were ecstatic after Allan Rook then informed them that they had won a luxury holiday because they were Drain Doctor’s one millionth customer in the UK. 

Mr and Mrs Perkis are set to enjoy a long weekend break at a luxury hotel in Bath.

Mrs Perkis (59) said: “We were surprised and absolutely delighted with the work carried out by Drain Doctor. They were professional, courteous and very helpful. We couldn’t believe it when we were told that we were Drain Doctor’s millionth customer and that we had won a holiday. 

“It’s fantastic. This is the first time in our lives that we have won anything like this.”

Allan Rook added: “A million customers is a pretty impressive figure and underlines the fact that Drain Doctor is now the UK’s largest plumbing and drain repair business. 

“However, we have reached that position through providing dazzling levels of service from individual franchise businesses like mine for which every customer is important. So Mr and Mrs Perkis received the same personal courtesy, care and professional attention as every other customer. As has the 1,000,001st and every customer after that.”

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Welcome

Welcome to the new Drain Doctor blog. We hope you enjoy it. 

Launched in the United Kingdom in 1993, Drain Doctor Plumbing has quickly grown to become the country’s largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise area run as an independent business. 

The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship. 

Drain Doctor’s customers get fixed-price, no obligation quotes, a complete guarantee on all work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night. 

March is proving to be a busy month for all of us. We have just served our one millionth customer – congratulations to Mr and Mrs Perkis of Hedge End in Hampshire who have won a luxury weekend break in Bath. 

Drain Doctor franchisees and guests also attended our three-day 16th annual convention and gala awards ceremony held in Stratford upon Avon. 

More than 100 franchise owners, staff and guests heard presentations from Drain Doctor senior managers and consultants on various aspects of franchise management including marketing and public relations. 

Geoff Burch of the hit TV series ‘All Over the Shop’ was a guest speaker at the event. 

Everyone at Drain Doctor is looking forward to a busy year.

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