The Southampton franchisee of Drain Doctor Plumbing has completed the national company’s one millionth job after being called out to unblock a WC for a customer in Hedge End, Hampshire. As a result, a Hampshire couple is set to enjoy a luxury holiday.
The momentous Drain Doctor milestone was reached earlier this month when the Drain Doctor Southampton franchise was called to the home of Mr and Mrs Perkis to deal with a blocked lavatory.
Allan Rook, the franchisee for Southampton, said: “We were called out to fix a blocked WC in the couple’s home. I sent one of our technicians, Paul Kay, who removed the blockage.
“He also lifted the inspection cover outside and did a CCTV inspection of the drain line. He found nothing else wrong, but flushed the drain through to make sure that the water was flowing freely. Mr and Mrs Perkis were delighted with the work.”
The couple were ecstatic after Allan Rook then informed them that they had won a luxury holiday because they were Drain Doctor’s one millionth customer in the UK.
Mr and Mrs Perkis are set to enjoy a long weekend break at a luxury hotel in Bath.
Mrs Perkis (59) said: “We were surprised and absolutely delighted with the work carried out by Drain Doctor. They were professional, courteous and very helpful. We couldn’t believe it when we were told that we were Drain Doctor’s millionth customer and that we had won a holiday.
“It’s fantastic. This is the first time in our lives that we have won anything like this.”
Allan Rook added: “A million customers is a pretty impressive figure and underlines the fact that Drain Doctor is now the UK’s largest plumbing and drain repair business.
“However, we have reached that position through providing dazzling levels of service from individual franchise businesses like mine for which every customer is important. So Mr and Mrs Perkis received the same personal courtesy, care and professional attention as every other customer. As has the 1,000,001st and every customer after that.”