Drain Doctor Plumbing (www.draindoctor.co.uk) has come to the rescue of a holiday maker who had lost her keys and looked set to miss a flight to the sun.
The Drain Doctor franchise covering Suffolk recently received a panic phone call at 9.30am from a lady in Stowmarket, Suffolk. She was due to leave home to catch a flight for a family holiday. However, she had just dropped her car keys down the toilet!
Recognising the urgency and always ready to display dazzling levels of service, customer service representative Daisy Simpson immediately diverted a technician who was just 15 minutes away from another job to answer the emergency call.
He arrived within 20 minutes, removed the toilet pan and retrieved the customer’s car keys. The job was completed quickly and efficiently and the customer was able to leave in time to get to the airport and catch her flight.
As a husband and father I can appreciate how stressed our customer must have felt at the time. I am so pleased we were able to help and hope they are now relaxing by a pool somewhere.
The customer was unavailable for comment – she was on holiday with her family!