At Drain Doctor Plumbing we are seeing substantial business growth from ‘national accounts’.
The company has agreements with many national businesses – from well-known restaurant and pub chains to leading insurance companies and hauliers – under which we provide emergency repair services nationwide. The national account business is organised through the head office in Peterborough and jobs are passed to local franchisees as they arise.
Over the past year the level of national account business being passed to franchisees has grown by 30 per cent.
However, national accounts are not a substitute for franchisees developing their own businesses. It is no good franchisees just sitting at home and waiting for head office to ring with another national account job.
But national accounts provide a stream of work which can help franchisees build a successful business, using the Drain Doctor system to secure new local customers.
Nationally and locally, customers come to Drain Doctor for the quality and reliability of our service, the fact that we turn up on time at any time of day or night, and that we guarantee all our work.
This has enabled us to deliver real growth in our business – unlike the fantasy figures published by some plumbing organisations that are now seeking investment – and has allowed us to become the UK’s largest combined emergency drainage and plumbing business.