Monthly Archives: December 2010

Frozen pipes problem for Antarctic plumber

The British Antarctic Survey's Rothera Research Station. Photo from BBC.

Of course, you don’t need to go to the far end of the world to be faced with frozen pipes and all the other problems that come with plumbing in sub-zero temperatures. Right now,  that’s the experience of Drain Doctor franchisees right across the UK.

But as the thaw (hopefully) sets in, spare a thought for plumber Mark Green in the Antarctic, coping with temperatures of minus 50 degrees, no mains water or sewage and more than 100 days with no daylight. You can read his story here.



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Plumber saves Christmas

Santa Claus with a little girl

Image via Wikipedia

A poet at our sister company in the USA – Mr Rooter – has written the following which appears on the Mrs Rooter blog.

We thought we would share it with you this Christmas Eve.

Christmas Eve it was Snowing

The weather was cold

But Santa and his reindeer

Continued on so bold


The clickety-clack of the reindeer paws

And the ho-ho-ho of dear Santa Claus

 He sprang to the chimney in less than a dash

And landed below with a terrible splash

 The chimney you see to Santa’s amazement

Went to the fireplace down in the basement

 The sewer was blocked and all he could see

Was two feet of water and floating “uch”

 Santa thought he was finished

He’d not get to his sled

When a shadow appeared

Top of the stairs dead ahead

 The bangety-bang-bang of a sewer machine

As it came down the steps for the sewer to clean

 Santa then smiled cause in the dim light

Mr. Rooter was there to deliver his plight

 Merry Christmas said he

And Santa replied

If it wasn’t for you

Christmas could’ve been done

The basement was clean in less than an hour

Santa went up to catch a quick shower

 Mr. Rooter was gone by the time Santa was done

But he swore to his reindeer he’d tell everyone


Mr. Rooter saved Christmas Santa said with a blink

HO-HO-HO don’t you know they’re “Quick as a Wink”.


Don’t forget, if you need a plumber today or tomorrow (or at any time over the holiday period) you can call Drain Doctor on 0800 70 71 72. There are no call-out charges and no extra costs for holiday working.

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Don’t call the fire brigade

Christmas in the post-War United States

Image via Wikipedia

You may find it difficult to believe – but apparently some people call the fire brigade when they have a burst pipe.

The brigade in Yorkshire is asking them to stop.

Don’t call the fire service, call Drain Doctor! Phone 0800 358 68 98. We are there throughout the Christmas holiday period – and still offering a full emergency plumbing service with no call-out charge and no extra costs for holiday working.

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Avoid rip-off Christmas plumbers

A burst pipe or blocked lavatory is a problem at any time of the year – at Christmas it can be an expensive nightmare. ‘Rip off’ plumbers can charge a small fortune just to take a look at the problem. 

Drain Doctor is reassuring its customers that it is maintaining its price check policy, even if it is called out to an emergency over the festive season.

No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges – not even on Christmas Day. Every job is priced before work starts, working to a national pricing menu.

Drain Doctor chairman Freddie Mitman said: “We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service. 

“Drain Doctor customers can rest assured that if they are unfortunate enough to suffer a plumbing emergency this Christmas or New Year, Drain Doctor will not charge any more than at any other time of year.”


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Drain Doctor won’t keep you waiting at Christmas – or any other time

A Danish Christmas tree illuminated with burni...

Image via Wikipedia

A recent consumer survey has revealed that householders waste 800 million hours every year waiting for deliveries or repair men to turn up. This can be a real worry at Christmas, waiting for that vital last gift to arrive or getting the house ready for family and friends. 

National emergency drain repair company Drain Doctor Plumbing is helping to ensure that its customers are not among the 79 per cent of the population left waiting by reinforcing its own ‘customer comes first’ policy. 

According to the survey, the average waiting time is four hours but in reality customers can be left waiting the whole day to accept the service. 

Commenting on the survey, Drain Doctor chairman Freddie Mitman said: “Householders are expected to be available at the convenience of the supplier of the goods or services. There seems to be a notion in service providers that there will always be someone at home to receive them. 

“They don’t seem to realise that many householders are at work and have to take time off.” 

Often the delivery or the service visit fails to materialise during the agreed time, sometimes without even the courtesy of an explanatory phone call, which is a worry for people trying to make arrangements in time for Christmas. 

Not so with Drain Doctor Plumbing, explained Freddie Mitman. “We offer an exact time for all our service calls. If we are running late we inform the customer before the appointed time to arrange an alternative time convenient to them. 

“As part of our ‘dazzling’ customer service Drain Doctor has a policy that the customer comes first and we arrange all our calls with this in mind. What’s more there are no call out charges – even at Christmas.”

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“Is there a Drain Doctor on board?”

Boeing 747 aircraft taxiing at Heathrow Airpor...

Image via Wikipedia

You’ve all seen the movies (some of them comedy, some of them drama) where a crisis on an aicraft flight deck leads the cabin crew to put out urgent appeals for a pilot or a doctor. There has not yet, however, been a movie where the aircraft crew need assistance from a plumber.

Yet truth can be stranger than fiction. It was a plumbing problem that very nearly caused an air transport disaster according to a report issued this week.

It reports on an incident of nearly three years ago where a blocked drain in the toilet on a Qantas Boeing 747  led to a flood that knocked out the aircraft’s  radar, cabin pressurisation, auto-pilot, auto-throttle and some fuel pumps. The pilots succeeded in landing the plane safely just minutes before (investigators say) the flood would have also disabled the plane’s communications, air speed, altitude and heading displays, warning systems, navigation and engine instrumentation.

In most circumstances , if you have a plumbing emergency, you can call Drain Doctor (telephone 0800 70 71 72 or visit If you are a few thousand metres up in the air over Bangkok, however, you just better hope that there is Drain Doctor on board.

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