Following a report that a rogue plumber has been jailed for sub-standard practices following an appearance on the BBC’s Rogue Traders, it is good to know that there are still companies like Drain Doctor which offer plumbing and drain unblocking services by skilled, highly trained technicians.
A burst pipe or blocked lavatory is enough of a headache without having to worry about the price, or whether the technician is going to do a decent job of unblocking the drain. ‘Rip off’ plumbers can charge a small fortune just to take a look at the problem. Untrained ones can leave behind an expensive mess for another company to deal with.
Drain Doctor is reassuring its customers that it is maintaining its price check policy. No overtime is charged for evening, weekend or bank holiday emergencies – and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.
Drain Doctor general manager Robin Banks said: “We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.
“Drain Doctor customers can rest assured that if they are unfortunate enough to suffer a plumbing emergency, we will provide a guaranteeed service at an agreed price.”
Launched in the United Kingdom in 1993, Drain Doctor Plumbing has quickly grown to become the country’s largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.
The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.
Franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.
Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.
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