Ask more dumb questions – make fewer dumb mistakes

This item on the blog of our US sister company Mr Rooter caught my eye.

“Asking dumb questions is easier than correcting dumb mistakes” writes Mary Kennedy Thompson, President of Mr. Rooter Corporation.

It makes a good ‘sound bite’ – not least because it is true. All of us are often too concerned about looking stupid to ask the questions we should ask.

At Drain Doctor we try to make all our communications simple and straight-forward. We try to avoid using jargon and explain to customers clearly what we are doing and why. But if you did not understand our explanation about what we are planning to do to your plumbing – ask us to explain it again.

We don’t expect you to be a plumbing expert. It is part of our job to explain things in a simple, non-technical manner.

That way, you can decide whether you want a job done or not, knowing exactly what is involved and what it will cost before we start work.


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