If you needed a reminder of just how much of a financial nightmare this can be and how some companies are damaging the reputation of the emergency plumbing and drainage industry, just take a look at this from the Guardian newspaper’s Consumer Champions. One firm in Reading in Berkshire charged a customer over £500 for half an hour’s work, billing them by direct debit, allegedly without gaining their agreement to do this first or advising the customer of call-out charges.
Drain Doctor is reassuring its customers that it is maintaining its price check policy, even if it is called out to an emergency late at night.
No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.
Drain Doctor chairman Freddie Mitman said: “We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.
“Drain Doctor customers can rest assured that if they are unfortunate enough to suffer a plumbing emergency at night, Drain Doctor will not charge any more than at any other time of day.”
Launched in the United Kingdom in 1993, Drain Doctor Plumbing has quickly grown to become the country’s largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.
The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.
Franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.
Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.