Monthly Archives: September 2011

Digital technology boosts the Drain Doctor customer experience

Drain Doctor prices its jobs before work starts according to a national pricing menu.

Drain Doctor Plumbing and Drainage has launched a new digital customer interface system to ensure that its customers experience an even better service. 

Using a mobile device and digital pen technicians can produce an on-the-spot digital invoice for each job. The customer signs it using the digital pen and it is then sent straight to the network’s global back office system. 

However, the firm is retaining its national pricing menu to enable its professional technicians to give customers expert face-to-face advice and agree pricing before work commences. 

The PaperIQ system allows franchisees and their technicians to give exceptional levels of customer service without any of the dehumanising effects of many of the electronic systems available.

Drain Doctor is also launching a new smart phone friendly mobile website and an enhanced corporate website to enable its customers and franchisees to interact using the latest social media technology. 

Using social media to gain customer feedback on their service experience is vital to the future and growth of the business. The ever increasing use of internet and digital mobile technology makes this area of business too important to ignore.


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Drains to become water company responsibility – maybe

New legislation coming into force in England and Wales on 1 October means that many drains and sewers on private property will become the responsibility of the local water company rather than the landowners.

Under the current law, householders are responsible for most of the pipes that run through their property – even those that they may not know exist under the ground outside their house!

When things go wrong – as they sometimes do – householders can be left facing hefty bills to put them right. From 1 October, however, some of those responsibilities will transfer to the water companies.

Not all sewers and drains on private land will be affected, however, and you will probably still be responsible for some of the drains on your property. It depends upon the layout of your drainage system.  Generally, if the drain serves only your property (ie, it does not carry waste from neighbouring homes or other premises) and it is on your land, it will still be your responsibility to pay for repairs if they are needed.

Those repairs can be expensive and when it comes to drains, as in many things in life, prevention is better (and cheaper) than cure. Drain Doctor can carry out a CCTV survey of your drains to highlight existing and potential problems.

Details of the new rules are published by the government here. You can call Drain Doctor on 0800 3357 999.

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Rogue plumbers give trade a bad name

Drain Doctor prices its jobs before work starts according to a national pricing menu.

Recession-busting Drain Doctor Plumbing is helping householders and businesses to keep their maintenance costs under control by maintaining its price check policy. No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges as every job is priced before work starts, working to a national pricing menu.

‘Rip off’ plumbers can charge a small fortune just to take a look at the problem. Take this rogue plumber who was recently caught out by BBC TV’s Watchdog programme.

It’s people like these who give our trade a bad name.

We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service. The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.

Drain Doctor technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.

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Plumbers’ arrest is a timely reminder

The recent news that five plumbers have been arrested as a result of investigations into unpaid tax by HM Revnue and Customs (HMRC) should serve as a timely reminder to franchisees to follow the Drain Doctor system.

In a disclosure campaign targetting 50,000 people in the UK HMRC sent a general warning that those who failed to pay what they owed in taxes faced big fines. Those who came forward were fined up to 20 per cent of their owed tax.

Those who have not come forward but are suspected of tax avoidance are being targetted by the HMRC for arrest.

So, it is vital that franchisees’ tax affairs are up to date to avoid any problems.

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Record breakers

Following the news that this Lincolnshire plumber is seeking to break the Guinness World Record for the world’s longest motorcycle we thought that we should canvass the Drain Doctor network to see if there any world beaters out there.

We know that Drain Doctor is the UK’s largest emergency plumbing and drainage company. Technicians give unparalleled ‘dazzling’ levels of service to its customers. Are there, though, any world record holders, sportsmen or budding record breakers out there who think that they would benefit from being ‘showcased’?

Get in touch and let us know.

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Be community spirited – don’t throw cooking fat down the drain

Follow a few simple rules to save water - get your plumbing checked.Follow a few simple rules to dispose of cooking fat to avoid damaging flooding.

Parts of Peterborough – home to Drain Doctor – recently suffered flash flooding as a result of some violent summer downpours. Inadequate drains were blamed for the flooding.

Reading this story in the local paper indicates that, in some parts of the city at least,  it wasn’t the fault of inadequate drains but what people throw down them that was to blame.  By following a few simple rules householders can avoid the unpleasant problems from backed up drains.

Prevention, is of course, better than cure and Drain Doctor has a number of tips to avoid summer drainage and plumbing problems.

  • Install a strainer in plug holes to catch hair and other objects that could block drains.
  • Don’t pour fat and grease from cooking down the drain – pour it an old carton or container, allow it to cool, and put it in the bin.
  • Don’t dispose of old oil, paint or other substances down the drain.
  • Have an established plumber inspect drains for leaks, damage and corrosion and get problems sorted out while they are small, rather than waiting for a disaster! By using a CCTV camera in the pipes, plumbers can inspect and pinpoint exactly where drains are cracked, damaged or misaligned. Ask the plumber to give a diagnosis of the work needed and provide a written estimate up front. The ones who don’t probably have something to hide such as VAT costs or other ‘extras’.

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