Digital technology boosts the Drain Doctor customer experience

Drain Doctor prices its jobs before work starts according to a national pricing menu.

Drain Doctor Plumbing and Drainage has launched a new digital customer interface system to ensure that its customers experience an even better service. 

Using a mobile device and digital pen technicians can produce an on-the-spot digital invoice for each job. The customer signs it using the digital pen and it is then sent straight to the network’s global back office system. 

However, the firm is retaining its national pricing menu to enable its professional technicians to give customers expert face-to-face advice and agree pricing before work commences. 

The PaperIQ system allows franchisees and their technicians to give exceptional levels of customer service without any of the dehumanising effects of many of the electronic systems available.

Drain Doctor is also launching a new smart phone friendly mobile website and an enhanced corporate website to enable its customers and franchisees to interact using the latest social media technology. 

Using social media to gain customer feedback on their service experience is vital to the future and growth of the business. The ever increasing use of internet and digital mobile technology makes this area of business too important to ignore.


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