A scam, highlighted recently in the Yorkshire Post – in which an unscrupulous plumber preyed on the elderly by carrying out unnecessary or pointless repairs to their drains – has prompted us to re-iterate our price check policy for consumers.
A burst pipe or blocked lavatory is a problem at any time of the year – but in the New Year following all that Christmas excess it can be an expensive nightmare. ‘Rip off’ plumbers can charge a small fortune just to take a look at the problem. Extra unforeseen expense is always unwelcome, particularly in these days of economic gloom.
That’s why we are maintaining our fixed prices. No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.
Leeds Drain Doctor John Rushforth said: “We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.”
Drain Doctor provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business. The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.
Franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.
Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.