Stuart Brock’s decision to launch his own Drain Doctor Plumbing business covering Bedford, Milton Keynes and the surrounding villages has proved a winner after he was named most progressive new franchisee at the national group’s annual awards ceremony.
Group founder and chairman Freddie Mitman presented Stuart and his wife Michele with their trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges.
The award is presented to the franchisee considered to have made outstanding progress during the first twelve months or less in the business.
Freddie Mitman said: “The winners of these awards often go on to be perennial award winners in other categories year after year. They are the future of our business.
“We recognised the potential of this year’s most progressive new franchisee winner when he came for his initial training. He has tremendous drive and enthusiasm and is building a strong and dynamic team within his own business.”
Stuart said: “Drain Doctor’s success in Bedford has come from offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.”
Stuart launched his franchise in January 2011. He provides a wide range of plumbing and drainage repairs, including high-pressure jetting, ‘no-dig’ drain re-lining and closed circuit camera surveys.
Stuart and Michele more than achieved their target turnover during 2011 in spite of the recession and now have plans for further growth.
Positive word of mouth set the Brocks on their new business path. Stuart and Michele researched various franchise businesses for a while. They looked at the Drain Doctor model on the recommendation of close friend Martin Humphrey, who has run the Stevenage and Luton franchise since February 2010.
Stuart said. “Martin’s franchise and the Bedford and Milton Keynes franchise were originally parts of the same franchise area. Martin purchased his area when the franchisee was downsizing and he knew that he would be looking to sell the remaining part of his business in the future.
“Joining Drain Doctor Plumbing was most definitely the best thing I have done.”
Freddie Mitman said: “Stuart and his team have fully absorbed the Drain Doctor ethos of delivering exceptional standards of customer service.”
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