Monthly Archives: May 2012

Bedford Drain Doctor voted ‘Most Progressive’

Stuart (right) and Michele Brock receive their trophy from Drain Doctor chairman Mr Freddie Mitman.

Stuart Brock’s decision to launch his own Drain Doctor Plumbing business covering Bedford, Milton Keynes and the surrounding villages has proved a winner after he was named most progressive new franchisee at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman presented Stuart and his wife Michele with their trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges.

The award is presented to the franchisee considered to have made outstanding progress during the first twelve months or less in the business.

Freddie Mitman said: “The winners of these awards often go on to be perennial award winners in other categories year after year. They are the future of our business.

“We recognised the potential of this year’s most progressive new franchisee winner when he came for his initial training. He has tremendous drive and enthusiasm and is building a strong and dynamic team within his own business.”

Stuart said: “Drain Doctor’s success in Bedford has come from offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.”

Stuart launched his franchise in January 2011. He provides a wide range of plumbing and drainage repairs, including high-pressure jetting, ‘no-dig’ drain re-lining and closed circuit camera surveys.

Stuart and Michele more than achieved their target turnover during 2011 in spite of the recession and now have plans for further growth.

Positive word of mouth set the Brocks on their new business path. Stuart and Michele researched various franchise businesses for a while. They looked at the Drain Doctor model on the recommendation of close friend Martin Humphrey, who has run the Stevenage and Luton franchise since February 2010.

Stuart said. “Martin’s franchise and the Bedford and Milton Keynes franchise were originally parts of the same franchise area. Martin purchased his area when the franchisee was downsizing and he knew that he would be looking to sell the remaining part of his business in the future.

“Joining Drain Doctor Plumbing was most definitely the best thing I have done.”

Freddie Mitman said: “Stuart and his team have fully absorbed the Drain Doctor ethos of delivering exceptional standards of customer service.”

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Dundee Drain Doctor scoops national award

Trevor and Alison Muir collect their award from Freddie Mitman (centre).

The Dundee franchise business of Drain Doctor Plumbing, which covers the city and surrounding areas, has crowned another successful year by being presented with an award at the national group’s annual awards ceremony.

The award is given to franchisees who have generated outstanding turnover related to the population of the area they serve.

Group founder and chairman Freddie Mitman presented franchisee Trevor Muir with his trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges during Drain Doctor’s 18th annual convention.

Freddie Mitman said: “This award  recognises special achievements in the franchise network. Winning proves that sustained growth can be achieved despite size and that it’s the franchisee who ‘makes it happen’”.

Trevor has had his franchise since 2005. Since then he has grown the business to include a number of additional services including contract guttering replacement. In fact, it was a wholesale guttering replacement at Dundee FC’s Dens Park stadium that contributed to his growth in 2011.

The job was the franchise’s largest contract of this kind to date. Much of the guttering around the stands was brought down during heavy snow in February. Drain Doctor was called in to replace it. So much of it had come down that Trevor had to renew the whole guttering system.

Trevor said: “Guttering is just one of the services offered by Drain Doctor. I aim to continue to give businesses and householders in Dundee and the surrounding area the same ‘dazzling’ level of service in plumbing and drainage which Drain Doctor provides across the rest of the UK. Experience has taught me the importance of delivering a premium service on time every time and this has been borne out by this recognition.

“Joining Drain Doctor Plumbing was most definitely the best thing I have done. I investigated several franchise options when I decided to launch a new business and was impressed by Drain Doctor Plumbing’s professionalism. It allows me to be my own boss and introduce innovative new ideas but with all the support of a national organisation, a fact that is reflected in the winning of this award.”

Congratulations to Trevor and the team for a great year and best wishes for continued success.

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Cambridge Drain Doctor rewarded for sustained growth

Rob (right) and Sam with Freddie Mitman at the awards ceremony in Bruges.

Our decision to launch our Drain Doctor Plumbing business covering Cambridge has proved a double-winner. Last year we were named most progressive new franchise at the annual awards ceremony. This year we scooped a national award for sustained business growth.

Group founder and chairman Freddie Mitman presented myself and Sam with our trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges.

The larger a franchisee’s turnover becomes the more difficult it is to sustain a high rate of annual growth. The High Base Growth Award recognises this situation. It is presented to franchisees who have achieved growth from a high base.

Mr Mitman said: “These awards all recognise special achievements in the franchise network.

“This year’s High Base Growth award winner takes the Drain Doctor service ethic to new heights and has sometimes amazed his customers with his tenacity in getting the job done.

“A little over three years ago Rob and Sam purchased an already successful area. Driving it forwards they saw a significant increase in growth in 2011. They took on the challenging task of building on the success of what was one of Drain Doctor’s most successful franchises and was the first business in the Drain Doctor network to reach a £1 million annual turnover.”

Drain Doctor’s success in Cambridge has come from offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.

We launched our franchise in November 2009 to provide a wide range of plumbing and drainage repairs, including high-pressure jetting, ‘no-dig’ drain re-lining and closed circuit camera surveys. We more than achieved our target turnover during 2011 in spite of the recession and now have plans for further growth in 2012.

Joining Drain Doctor Plumbing was most definitely the best thing I have done. I investigated other franchise options when we decided to launch a new business and was impressed by Drain Doctor Plumbing’s professionalism. I plan to continue to grow the business in a controlled and sustained way but despite the recession I don’t intend to hold back on investment.

 

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Posh VIP day out for new Oxford franchisees

Jon (centre with red jacket) and Lisa with other guests at London Road, home of Posh

Jon and Lisa Parker, the new owners of the Oxford and Banbury franchise business of Drain Doctor Plumbing had a Posh day out at the football recently.

Jon Parker said:  “Lisa and I were invited as VIP guests to Peterborough United Football Club – nicknamed Posh – as guests of official match day sponsors Ford and Slater. We met with all the first team players during our stadium tour and also got to meet Posh’s director of football Barry Fry.

“We also got asked to go out on to the centre circle just before kick-off, which was good as there were over 10,000 supporters there. We were wined and dined and had a great day. To top it off Peterborough won on the day …. they beat Leicester City 1-0.”

Jon Parker with Barry Fry

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Recession busting Leeds Drain Doctors celebrate national award

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents John and Helen Rushforth with their Franchise of the Year award.

Leeds-based Drain Doctor Plumbing, which covers the city and surrounding towns and villages, has crowned another successful year by being presented with the Franchise of the Year award at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman presented Leeds franchise owners John and Helen Rushforth with their trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges.

The award is given to those franchisees who have not only generated outstanding financial results related to the population of the area they serve but have developed good customer relationships, are good Drain Doctor ‘team players’ and follow the Drain Doctor ‘system’ to provide dazzling levels of customer service.

Freddie Mitman said: “John and Helen are among our longest serving franchisees and are very much a part of the solid backbone of Drain Doctor Plumbing. The company wouldn’t be the same without them.

“Since they joined us John and Helen have grown their business every year. It is a husband and wife team which has shown itself to be committed, loyal, ambitious and knowledgeable. They are a wonderful model for other franchises to follow.

“They have demonstrated the strength of the Drain Doctor system in delighting customers with first-class plumbing and drainage services and they are now reaping the rewards. Winning the Franchise of the Year award is testament to this.”

John added: “The Franchise of the Year award is recognition of the hard work the team has put in to provide people throughout our operational area with dazzling plumbing and drainage service.

“This would not have been possible without us all working together and I am proud to have such a dedicated and loyal team. Drain Doctor Plumbing rewards dedication, enthusiasm and customer care and we are delighted to have picked up this award.

“Success is the product of a national identity coupled with a proven system and the ongoing training and motivation of our technicians. Despite the current recession my new and returning customer base is increasing and we have expanded accordingly.”

 

 

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