Monthly Archives: June 2013

Drain Doctor celebrates 20 years

Peterborough-based Drain Doctor Plumbing

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

– the UK’s premier combined emergency plumbing and drain repair service – is planning a year of celebrations to mark 20 years in business.

The company was launched in the UK in 1993 by husband and wife team Freddie and Jan Mitman who are still ‘at the helm’ today.

They started with just a single ‘test’ area before starting to sell franchises to motivated individuals who wanted to build their own businesses with the benefits of a national brand.

The company swiftly expanded and Drain Doctor Plumbing now has franchisees across the country.

The business has been built on the Drain Doctor ethos of delivering ‘dazzling service’ which includes a full guarantee on all work, a genuine 24-hour service with no call-out charge and no extra charges for calls outside of normal working hours. Customers get a fixed price quotation so they know exactly how much they will have to pay before work is started.

Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care. As well as a full set of tools and parts each Drain Doctor van carries a special red carpet which is used to protect the floor in the working area. The technicians wear overshoes while in customers’ homes and clear up carefully after every job.

The company is a full member of the British Franchise Association and franchise sales director Jan Mitman was recently elected as chair of the BFA’s Midlands Forum.

Company chairman Freddie Mitman said: “The continuing success of Drain Doctor is testament to the hard work of our franchisees as they develop their businesses.

“Particularly over the past few years, when the economy generally has been in poor shape, our franchisees have demonstrated that with the Drain Doctor system it is possible to grow a profitable franchise business.

“We are delighted to be able to mark our first 20 years in business and are now looking forward to the next two decades!”

Drain Doctor franchisees across the UK and Ireland, together with their customers, will be invited to join in the celebrations as the 20th anniversary year gets under way.

  • Drain Doctor Plumbing – 0800 3357 999.
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Recession busting North West Drain Doctors celebrate national award

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents Kevin and Dawn Preston with their Franchise of the Year award.

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents Kevin and Dawn Preston with their Franchise of the Year award.

Preston-based Drainage Investigations & Solutions, a franchise business of Drain Doctor Plumbing which covers the North West of England, has crowned another successful year by being presented with the Franchise of the Year award at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman presented franchise owners Kevin and Dawn Preston, representing Drainage Investigations and Solutions, with their trophy at a gala awards night at the Devere Village St David’s in the historic Cheshire town of Chester.

The award is given to those franchisees who have not only generated outstanding financial results related to the population of the area they serve but have developed good customer relationships, are good Drain Doctor ‘team players’ and follow the Drain Doctor ‘system’ to provide dazzling levels of customer service.

Freddie Mitman said: “Kevin and Dawn are among our longest-serving franchisees and are very much a part of the solid backbone of Drain Doctor Plumbing. The company wouldn’t be the same without them.

“Since they joined us Kevin and Dawn have grown their business every year, going on to develop the North West Consortium together with Nick & Lisa Birtles, the franchisees from Lancaster They are both husband and wife teams which have shown themselves to be committed, loyal, ambitious and knowledgeable. They are a wonderful model for other franchises to follow.

“They have demonstrated the strength of the Drain Doctor system in delighting customers with first-class plumbing and drainage services and they are now reaping the rewards. Winning the Franchise of the Year award is testament to this.”

Kevin added: “The Franchise of the Year award is recognition of the hard work the team has put in to provide people throughout our operational area with dazzling plumbing and drainage service.

“This would not have been possible without us all working together and I am proud to have such a dedicated and loyal team. Drain Doctor Plumbing rewards dedication, enthusiasm and customer care and we are delighted to have picked up this award.

“Success is the product of a national identity coupled with a proven system and the ongoing training and motivation of our technicians. Despite the current recession our new and returning customer base is increasing and we have expanded accordingly.”

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