When staff at a hotel in Chester noticed a bad odour and began receiving complaints from a neighbouring business the management they called Drain Doctor Plumbing and Drainage for a diagnosis and cure.
Technicians from the Drain Doctor Chester franchise business wearing full protective kit, waders and breathing apparatus located the source of the problem in a sealed cellar.
Co-owner of the franchise Clive Tucker explained: “We discovered a cellar in the basement of the hotel which had been closed off since 1982. The only access to the room was by squeezing in between two air ducts.
“The technicians were able to assess the situation in the first instance by using gas monitoring equipment, then gained access to the room via the air ducts. On inspecting the cellar they found that it had filled up with foul waste from a manhole cover.
“Foul water had backed up due to a blockage in the drain and the pressure had forced up the manhole causing the room to slowly fill with waste. This situation had developed to such an extent that it was causing problems with the smell.”
Once the problem had been found Drain Doctor’s technicians were able to release the pressure in the drain by jetting. The remaining waste was removed by pumping into a tanker and the cellar was jetted and carefully cleaned.
Clive added: “Within 36 hours of getting the original call we were able to leave the hotel with a clean and usable cellar safe in the knowledge that staff would not receive any further complaints from guests and neighbours.
“This job was just one example of the ‘dazzling’ levels of service our customers can expect.”