For the third year in succession Stuart Brock’s decision to launch his own Drain Doctor Plumbing business covering Bedford, Milton Keynes and the surrounding villages has proved a winner. In 2012 he was named most progressive new franchisee at the national group’s annual awards ceremony. The following year he scooped an award for business growth – and he has repeated the same feat this year.
Group founder and chairman Freddie Mitman presented Stuart and his wife Michelle with their trophy at a gala awards night at the Holiday Inn in historic Stratford-upon-Avon.
The award is presented to franchisees who have achieved substantial growth for their business.
Freddie Mitman said: “The winners of these awards, like Michelle and Stuart, often go on to be perennial award winners in other categories year after year. They attain special achievements within the network and these awards recognise that. They are the future of our business.
“The winners all come from very different parts of the country proving that sustained growth does not favour certain areas or regions, it can happen anywhere that the franchisee ‘makes it happen’”.
Stuart said: “Drain Doctor’s success in Bedford has come from offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.”
Stuart launched his franchise in January 2011. He provides a wide range of plumbing and drainage repairs, including high-pressure jetting, ‘no-dig’ drain re-lining and closed circuit camera surveys.
Stuart and Michelle more than achieved their target turnover during 2013 in spite of the recession and now have plans for further growth in 2014.
Positive word of mouth set the Brocks on their new business path. Stuart and Michelle researched various franchise businesses for a while. They looked at the Drain Doctor model on the recommendation of close friend Martin Humphrey, who has run the Stevenage and Luton franchise since February 2010.
Stuart said. “Martin’s franchise and the Bedford and Milton Keynes franchise were originally parts of the same franchise area. Martin purchased his area when the franchisee was downsizing and he knew that he would be looking to sell the remaining part of his business in the future.
“Joining Drain Doctor Plumbing was most definitely the best thing I have done.”
Freddie Mitman said: “Stuart and his team have fully absorbed the Drain Doctor ethos of delivering exceptional standards of customer service.”