Monthly Archives: September 2014

Are you living R.I.C.H.?

You cannot get too much of a good thing!

Dina Dwyer-Owens, executive chairwoman of The Dwyer Group, is speaking at The National Franchise Exhibition 2014 – twice!

On both 3 and 4 October Dina will be asking “Are You Living R.I.C.H.?”.

Dina Dwyer-OwensIn 2005, Dina launched the Live R.I.C.H. campaign to promote The Dwyer Group Code of Values and the themes of Respect, Integrity, Customer focus and Having fun in the process of growing a company. She also released her book, “Live R.I.C.H.: How to build success in your company and your life with a proven Code of Values.”

Dina is an international speaker on how to Live R.I.C.H. and she credits ethics in business and in life as a foundation to true happiness.

She is well known in the USA for her participation in CBS’s Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.”

Dwyer Group is the US-based master franchisor for Drain Doctor.

Many of Drain Doctor’s staff and franchisees will be in the audience at The National Franchise Exhibition to hear her speak. Drain Doctor will be exhibiting at the show – please do come and visit us on stand F30.

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Succession planning at Coventry Drain Doctor

Coventry Drain DoctorSince starting his Drain Doctor franchise business back in 1996 it has always been Alan Langford’s intention to retire and hand over the reins to his son Ciaran. Rather than retire and sell the business Alan wanted to create a legacy to pass on for his son to continue to develop and grow.

Alan is one of several Drain Doctor franchisees that have built up a successful business strong enough to pass on to the nex generation. It is a testament to the strength of the Drain Doctor business model that this is a viable goal for anyone considering a Drain Doctor franchise.

Ciaran has been working with dad Alan since the start and is now the firm’s senior technician but ideally Alan would like him to become operations manager. Alan said: “I would like to see Ciaran taking over the day-to-day running of the business, allowing me to take more of a back seat.

“That hasn’t been possible in recent years, particularly now when we are as busy as we have ever been.”

Alan was able to ride out the worst of the recession and now business levels have recovered to what they were before the downturn.

“We have been extremely busy and we are now getting back on top of the workload. Over the next three to five years I would like Ciaran to be less hands on technically and take on a role running and marketing the business,” said Alan.

Alan said that Ciaran is clued up on internet marketing and gets him into the office a couple of times a week to prepare quotes ,follow up leads, undertake internet research and some social media marketing using Twitter and Facebook.

Ciaran has plenty of experience marketing in the digital age. He said: “I run cross fit classes a few evenings a week and I use social media and the internet to market those.”

“I’m not ready to go just yet though”, said Alan. “I still get a buzz out of the business even though I am reaching retirement age.”

Owning a Drain Doctor franchise is a sound investment for the future. It can finance a retirement if your not planning to pass the business on – or your kids want to pursue other opportunities.

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Drain Doctor’s youngest franchisees look to the future

NEW Leicester_7_2_11 - CopyThe youngest franchisees in the Drain Doctor network, Yasser Yusean and Samantha Brain – who are both in their mid-20’s – are showing that age is no barrier to success in franchising.

Yasser (24) and his partner Samantha took on the Leicester franchise business of Drain Doctor Plumbing (www.draindoctor.co.uk) offering emergency plumbing and drain repairs in the city and the surrounding villages back in 2011.

They run the franchise between them. Yasser is responsible for the technical side of the business and marketing activities while Samantha deals with the accounts and day-to-day running of the business.

Taking on a Drain Doctor franchise was the obvious choice for Yasser, who has always worked as a plumber. He started with Drain Doctor as a part-time assistant while he was still at school, coming to work at weekends, before being employed as a technician with the Drain Doctor franchise in Derby.

“Working as a technician I already knew all the Drain Doctor systems. When this franchise became available it made sense to take it on”, said Yasser.

“Drain Doctor has a proven system. It offered a recession-resistant opportunity where I can be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation.

“The last few years have been hard work and we are now in a good position to begin expanding. We are looking to take on a new technician and van in the near future.”

Samantha added: “When Yasser said he wanted to take on the Leicester Drain Doctor business I gave my full support. I thought that it was a perfect opportunity to run our own business and use all the skills I have to provide ‘dazzling’ customer service.”

Yasser enjoys the challenges of the business, particularly the emergency work, and getting to know new people through his ongoing marketing efforts.

“I am regularly out introducing myself to new customers, both commercial and domestic, and I enjoy helping out on national accounts. The Drain Doctor network is a great opportunity for young people with energy and a strong ambition to run their own business.”

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