Monthly Archives: November 2014

Women in franchising

Jan MitmanToday, Drain Doctor franchise director Jan Mitman is attending a British Franchise Association seminar, entitled Women in Franchising.

Jan, along with 94 other ladies from every conceivable branch of the franchise industry, is at Eastwood Hall in Nottingham to enjoy a packed programme of interactive seminars and roundtable discussions on a broad spectrum of business topics including; marketing, social media, personal branding, business building and legal issues.

The event was launched in 2013, during during Jan’s time as chair of the BFA Midlands Forum. It is for all women looking to inspire, network and share experiences about their involvement within the sector. It is a great opportunity to get involved in discussions on how more individuals, organisations and the entire franchise industry can mentor and inspire more women to join a thriving sector.

Jan, who helped establish the Drain Doctor business in the UK with her husband Freddie in 1993, is probably the most influential woman in the UK plumbing and drainage industry.

Drain Doctor has been involved in franchising for 20 years and is a full member of the BFA. Jan understands the franchise business from the viewpoint of both franchisees and franchisors. She says that that events like this help franchise companies to grow their brands and the synergy that can be created gives the women attending greater strength to see, and achieve, their goals.

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Don’t be an ass – Drain Doctor will get you out of clinch

Photo of Nilo

Photo of Nilo which appears in The Daily Mail

This story about a donkey in Switzerland getting stuck in a manhole got us giggling this week.

The Daily Mail reported that 13 year old Nilo the donkey, nicknamed Shrek by the local fire and rescue team, had escaped from a local petting zoo and found himself in a tight spot when he fell into an open manhole in the Swiss town of Pratteln.

It got us thinking about all sorts of other odd things that Drain Doctor technicians find down drains. As far as we know we haven’t found a donkey but we have found a boa constrictor. There was also the case of the prized pet Netherland dwarf rabbit Minni that had climbed into a soil stack pipe in Bristol. Using specialist CCTV equipment the rabbit was found stuck in the drain. The local Drain Doctor had to dig up the patio to reach the rabbit. It was rescued and reunited with its grateful owner while the drain and patio were replaced.

The Drain Doctor franchise covering Suffolk once received a panic phone call at 9.30am from a lady in Stowmarket, Suffolk. She was due to leave home to catch a flight for a family holiday. However, she had just dropped her car keys down the toilet! Recognising the urgency and always ready to display dazzling levels of service, Drain Doctor customer service representative Daisy Simpson immediately diverted a technician who was just 15 minutes away from another job to answer the emergency call.

He arrived within 20 minutes, removed the toilet pan and retrieved the customer’s car keys. The job was completed quickly and efficiently and the customer was able to leave in time to get to the airport and catch her flight.

And talking of dropping things down the toilet, in Glasgow recently one Drain Doctor customer’s special day was saved when her lost engagement ring was found in a blocked drain after being accidently flushed down the toilet. The lady had been told by another drainage firm that the ring was beyond recovery but our technician persevered and the ring was recovered.

We have found some other strange things in drains that have raised eyebrows. One franchisee found a bra and a pair of underpants blocking a drain in a Wetherspoons pub. Another had to rescue a £10,000 diamond necklace.

Whatever the emergency there is nothing too odd for Drain Doctor so don’t be an Ass like Nilo; if you find yourself in a clinch call Drain Doctor and we will pull out all the stops to help save the day.

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