It will be a Merry Christmas for one lucky bride-to-be thanks to a technician at the Glasgow South East franchise of Drain Doctor. Thanks to some luck and perseverance he was able to reunite the ring and its owner in time for the festive season.
Drain Doctor received a call from soon-to-be-married Julie Emerson who was frantic because she had accidentally flushed her precious engagement ring down the toilet. Calls to other drainage companies had proved fruitless and Drain Doctor was her last chance.
Technician William Foster went to look at the job and although he gave Ms Emerson a less than 30 per cent chance of finding the ring he set to work. It is testament to the Drain Doctor ethos of providing ‘dazzling’ customer service that he persevered until the ring was retrieved.
Commenting on the job Julie Emerson said: “I had accidentally flushed my engagement ring down the toilet! I called Drain Doctor in complete desperation – another company had refused to come out as they thought it was a lost cause.
“Drain Doctor came out within a few hours of my call. The technician checked our drains and it turned out that they were blocked. After about an hour of investigation he found my ring! It was unbelievable.”
Drain Doctor franchisee Gary Wroe said: “My technician William Foster did a great job, carefully raking through the muck despite the slim chance of finding the ring.
“We aim to give businesses and householders across our franchise area the same ‘dazzling’ level of service which Drain Doctor provides across the rest of the country. This is just one example of that service.”
Ms Emerson added: “The guy was very professional and friendly and explained what he was doing. I am still in shock that he managed to find my ring.”