Tag Archives: Drain Doctor Plumbing

Nottingham Drain Doctor signs new 10-year agreement

Drain Doctor franchise contract

Pictured signing their new ten-year contract are (left to right) Yvonne Muntaner, Freddie Mitman, Juan Muntaner and Jan Mitman.

The owners of the Nottingham franchise of Drain Doctor Plumbing have marked a decade in the business by signing a new ten-year franchise agreement.

Drain Doctor Plumbing is one of the few franchisors in the UK to offer its franchisees ten-year agreements, underlining the confidence it places in its franchisees. The agreements allow people such as Juan and Yvonne Muntaner to run their own businesses under the ‘umbrella’ of a national brand.

The Muntaners launched their franchise business in Nottingham in 2003 and later expanded to cover the Peterborough franchise area as well.

Yvonne said: “We are delighted to have been a Drain Doctor franchise business for ten years and we are looking forward to another decade. The fact we have been part of its network for all this time is a tribute to its system.”

Over the past ten years the Muntaners have grown their business. They took on the Peterborough franchise business in 2010. They now have four technicians in four fully-equipped vans and two part-time office staff.

“To celebrate our first ten years with Drain Doctor we have moved into new offices in Bourne, Lincolnshire. We have been working from home since we launched.

“We are working towards further expanding our business by adding another four technicians and four vans with two full-time office staff by the end of 2015.”

Yvonne added: “Despite the ‘double-dip’ recession it has still been possible to grow the business sustainably with hard work and dedication to Drain Doctor’s proven formula. It offers a recession-resistant opportunity where we can be independent operators running our own business but with all the back-up that comes with being part of a large national organisation.

“We are delighted to have signed up for a further ten years with Drain Doctor – it allows us to continue to grow our business.”

“The fact that Juan and Yvonne have now signed up for a second decade is a tribute to the business model which we have developed,” said Freddie Mitman, chair and founder of Drain Doctor Plumbing. “It underlines the success which franchisees are experiencing in continuing to build their businesses.”



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Drain Doctor celebrates 20 years

Peterborough-based Drain Doctor Plumbing

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

– the UK’s premier combined emergency plumbing and drain repair service – is planning a year of celebrations to mark 20 years in business.

The company was launched in the UK in 1993 by husband and wife team Freddie and Jan Mitman who are still ‘at the helm’ today.

They started with just a single ‘test’ area before starting to sell franchises to motivated individuals who wanted to build their own businesses with the benefits of a national brand.

The company swiftly expanded and Drain Doctor Plumbing now has franchisees across the country.

The business has been built on the Drain Doctor ethos of delivering ‘dazzling service’ which includes a full guarantee on all work, a genuine 24-hour service with no call-out charge and no extra charges for calls outside of normal working hours. Customers get a fixed price quotation so they know exactly how much they will have to pay before work is started.

Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care. As well as a full set of tools and parts each Drain Doctor van carries a special red carpet which is used to protect the floor in the working area. The technicians wear overshoes while in customers’ homes and clear up carefully after every job.

The company is a full member of the British Franchise Association and franchise sales director Jan Mitman was recently elected as chair of the BFA’s Midlands Forum.

Company chairman Freddie Mitman said: “The continuing success of Drain Doctor is testament to the hard work of our franchisees as they develop their businesses.

“Particularly over the past few years, when the economy generally has been in poor shape, our franchisees have demonstrated that with the Drain Doctor system it is possible to grow a profitable franchise business.

“We are delighted to be able to mark our first 20 years in business and are now looking forward to the next two decades!”

Drain Doctor franchisees across the UK and Ireland, together with their customers, will be invited to join in the celebrations as the 20th anniversary year gets under way.

  • Drain Doctor Plumbing – 0800 3357 999.

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Recession busting Preston Drain Doctor’s double celebration

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents Kevin and Dawn Preston with their award.

Preston-based Drain Doctor Plumbing, which covers the town and surrounding areas, has crowned another successful year by being presented with an award for achieving high business growth at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman said: “We rarely give out an award to someone who is not here to receive it but this year was an exception as Kevin and Dawn Preston are on a cruise to celebrate their 30th Wedding Anniversary.

“They have grown continuously since joining us 1994 and had another increase in 2011 over 2010. They have demonstrated over the years the strength of the Drain Doctor system in delighting customers with first-class plumbing and drainage services and they are continuing to reap the rewards. Winning this award is a testament to their success.

“Kevin and Dawn are among our longest-serving franchisees, joining just after Drain Doctor Plumbing was established in the UK. They are very much a part of the solid backbone of Drain Doctor Plumbing and the company wouldn’t be the same without them.”

The larger a franchisee’s turnover becomes the more difficult it is to sustain a high rate of annual growth. The High Base Growth Award recognises this situation. It is presented to franchisees who have achieved growth from a high base.

Starting from covering the Preston area, Kevin and Dawn Preston have expanded to also take on the Drain Doctor franchise for Blackburn. This has enabled them to expand their customer base and their turnover.

Kevin said: “There is no secret to our success – it is just a simple combination of a lot of hard work and dedication to the Drain Doctor Plumbing system. This has been proven to work time and time again. It gives customers real value for money and they can see that they are getting value for money.

“We have been able to take on another franchise area close to our Preston base and we now cover the Blackburn area. We are not just sitting congratulating ourselves on our success, though – we are aiming for continual improvement because we want to be absolutely the best company in this business.”

The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.

Kevin said: “Customers recognise that we are an honest, hard-working company with principles. We are an exciting business concept that focuses strongly on providing exceptional standards of customer service with attention to detail.

“The award is recognition of the hard work the team has put in to provide people throughout our operational area with dazzling plumbing and drainage service. Drain Doctor Plumbing rewards dedication, enthusiasm and customer care and we are delighted to have picked up this award.”

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