Tag Archives: emergency plumbing

Drain Doctor helps householders avoid rip-off festive plumbers

Drain Doctor Plumbing customer

“Here’s the problem” – a Drain Doctor technician shows a customer what needs fixing.

A burst pipe or blocked lavatory is a problem at any time of the year – at Christmas or New Year it can be an expensive nightmare. ‘Rip off’ plumbers can charge a small fortune just to take a look at the problem. Extra expense at this time of year is always unwelcome, particularly in these days of economic gloom.

That’s why Drain Doctor is reassuring its customers that it is maintaining its fixed prices, even if it is called out to an emergency over the festive season.

No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges – not even on Christmas Day. Every job is priced before work starts, working to a national pricing menu. We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.

Drain Doctor customers can rest assured that if they are unfortunate enough to suffer a plumbing emergency this Christmas or New Year, Drain Doctor will not charge any more than at any other time of year.

The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.

Franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.

Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.

If you are unlucky enough to need a plumber over the festive period call us on 0845 357 999.


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Unused cellar door leads to huge waste clearance job

Mark Lloyd (pictured), Clive Tucker and teh Chester Drain Doctor team have celared more than 40,000 litres fo waste material from a restaurant cellar.

Mark Lloyd (pictured), Clive Tucker and the Chester Drain Doctor team have cleared more than 40,000 litres of waste material from a restaurant cellar.

Forty thousand litres and still counting. That is the amount of waste being removed from a restaurant cellar by Chester and North Wales Drain Doctor franchisees Mark Lloyd and Clive Tucker and their team.

The team was called to a local restaurant when staff reported a smell problem. Following a thorough inspection they found an entrance to a disused cellar under the building. A blocked drain leading to the cellar had ruptured causing the chamber to fill up with waste.

So far the team has removed 40,000 litres of waste material using specialist equipment. The job is ongoing, now involving the restaurant’s insurers and loss adjusters.

It just goes to show that there is no job too large for Drain Doctor to tackle. And indeed, no job too small. Drain Doctor is on hand to help with the smallest domestic blockage right up to large commercial contracts.

If you experience any blocked drains or plumbing problems call Drain Doctor on 0800 33 57 999.

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Fantastic Four from Guildford join Drain Doctor team

Gordon ‘Don’ Todd has teamed up with his three sons to take on the Guildford and Basingstoke franchise business of Drain Doctor Plumbing Ltd

Gordon ‘Don’ Todd and his three sons, Gordon junior, Frankie and Charlie, have teamed up to take on the Guildford and Basingstoke franchise business of Drain Doctor Plumbing.

Gordon and his sons have been trading as a construction company and are now concentrating on plumbing and drainage. Don has been looking for a franchise business in plumbing and drainage for around 12 years. He said: “I looked at other franchise businesses. After I phoned Drain Doctor director Jan Mitman and realised all the help that is available I decided I didn’t need to look any further.”

The ‘Fantastic Four’ will now  run a business that provides emergency drainage and plumbing services to people throughout Guildford, Basingstoke and surrounding area. It will be a family affair, however. Don’s daughter Lauren will run the back office on a part time basis.

Don said: “I intend to expand the business significantly and make the franchise as big as possible. Within a reasonable space of time I hope to have a staff of qualified plumbers and drainage technicians on call in vans fully equipped to deal with most plumbing and drainage problems.”

The Todds have most experience in the domestic plumbing sector so they will be looking for Drain Doctor’s network of national accounts to help support the area and drive the commercial side of the business. Don plans start with two fully equipped vans.

“Drain Doctor has a proven system that offers a largely recession-proof opportunity where I can still be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation,” said Gordon.

“I looked at other plumbing/drainage franchises but you don’t get the same support that you do with a Drain Doctor franchise.

“With some other franchises you are left on your own. Drain Doctor offers great contacts with insurance companies and has a national account network that will help me to develop and grow the business.”

Speed and efficiency will be the name of the game for drag racing fan Don and his Arsenal-supporting sons. He said: “I aim to give businesses and householders across my franchise areas the same ‘dazzling’ level of service which Drain Doctor provides across the rest of the country.

“Our customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour, seven days per week service with no call out charges – so people pay the same price for work at any time of day or night. What’s more, we turn up at the agreed time!”

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Today is World Toilet Day – Let’s give a sh..

A few weeks ago we had a look at all those awareness days out there with a nod to ‘Toilet Repair Week’ in the US. There are a huge number of these awareness events in the calendar – some more worthy than others; days like World Toilet Day, which aims to highlight the plight of 2.5 billion people without access to a clean, private toilet.

“I give a shit, do you?” is the plea of the 2012 global World Toilet Day campaign put together by the Water Supply and Sanitation Collaborative Council (WSSCC) and the World Toilet Organization (WTO). Observed annually on 19 November, World Toilet Day aims to break the taboo around the toilets and draw attention to the existing global sanitation challenge.  Sanitation is a fundamental human right. World Toilet Day was created to raise global awareness of the daily struggle for proper dignified sanitation that a staggering 2.5 billion people continue to face.

“Can you imagine not having a toilet?,” asks Saskia Castelein, advocacy and communication officer at WSSCC. “Can you imagine not having privacy when you need to relieve yourself? Although unthinkable for those living in wealthy parts of the world, this is a harsh reality for many – in fact, one in three people on this globe does not have access to a toilet! The World Toilet Day Campaign aims to raise awareness, inspire action, and make sanitation and hygiene for all a reality in the 21st century.”

The benefits of proper sanitation, good hygiene and clean drinking water on health and well being, educational attainment and economic growth are increasingly gaining recognition by the international development community. World Toilet Day is an online advocate for better sanitation and we would like to do our bit by blogging about it.

It’s something we take for granted here in the UK and we only realise how fortunate we are when there is a problem. If you experience any difficulties with you plumbing, toilets or drains don’t forget that Drain Doctor is only a phone call away on  0800 3357 999

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Metal theft affecting plumbers

A heap of scrap metal.

A heap of scrap metal. (Photo credit: Wikipedia)

News of a spate of plumbing thefts from public toilets in the US has got police on the look out for a professional. It is believed that the parts are being taken for scrap metal as prices for scrap – both in the US and the UK – on the increase. However, it’s not an average metal thief being sought. Whoever is taking the taps and fixtures knows what they are doing because the water is being turned off and proper tools are being used to remove the parts according to this report.

Metal theft is a serious problem in the UK. According to figures from the Association of British Insurers (ABI) there are approximately 1,000 incidents of metal theft reported every week at a cost to the UK economy of £770 million.

Popular targets for metal thieves in the UK are municipal manholes and drain covers. However, plumbers across the country have reported the theft of copper from their vans. And it’s not just the theft of materials from unguarded vans. According to the Country Landowners Association, recently a gang stripped out the copper pipework of 16 toilets, six showers and 12 basins overnight from a campsite in Wales.

During the course of their work Drain Doctor technicians should always be on the lookout for metal thieves and report any suspicious activity to the authorities.

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Keep drains clear to help mitigate flooding

As this story from Gloucestershire highlights, with all the heavy rain and flooding at the start of autumn – and more on the way – it’s more important than ever to keep drains clear so that surface water can flow as efficiently as possible.

With all the rain around it’s time to make sure you keep your drains clear and blockage free.

There are plenty of other horror stories around as flooding continues to affect the North East of England and Scotland as well. In some areas a month’s worth of rain fell in 24 hours. With that volume of rainwater even the clearest drains have been struggling to cope.

Drain Doctor Plumbing  is urging businesses to make sure their drains are free of any blockages from such things as fallen leaves to ensure the potential risk of flooding is minimised. A simple CCTV drain survey can help to identify any blockages or potential problems. Even a visual inspection of gutters and downpipes will help.

Many people think flooding is something that won’t happen to them, but the risk is there. Being unprepared simply means the chance of an incident increases.

Although insurance policies can cover damage to property, damage to household budgets and businesses in terms of lost working hours is often not covered. This is why it is vitally important for businesses to take the time now to make sure their drains are clear of any blockages and are in good working order.

According to the Environment Agency over 5 million people in England and Wales live in properties that are at risk of flooding from rivers or the sea. Add to this the risk of surface water, sewer and groundwater flooding and the potential for disruption becomes massive in periods of severe wet weather such as we are experiencing at the moment.

The Association of British Insurers predicts that coastal floods and storm damage will increase significantly over the next 50 years. Inland, more frequent heavy rainstorms and increased seasonal rainfall could see flooding from rivers become commonplace.

This spells trouble for communities across the country which are not adequately prepared for the damage that flooding can cause.

Let Drain Doctor help you to get your drains clear, and as fast running as they can be, before potential trouble arrives.

  • Drain      Doctor Plumbing – 0800 3357 999.

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Survey reveals the oddest things block drains

Drain Doctor advice: Throw peelings in the compost and oil in the bin to avoid blocked drains.

According to this article a recent survey revealed some peculiar items found down drains. They included traffic cones, engine parts, guns and ammunition, bales of cocaine and false teeth. Obviously a bit of a rough neighbourhood.

But it’s simple household items such as baby wipes, cooking oil, potato peelings and paint that careless householders are throwing down the drain along with £87 million – the cost of unblocking them – the survey says.

Drain Doctor Plumbing and Drainage has some handy precautions that you can take to help keep your home’s plumbing in good working order and save some cash in the process:

  • Throw food scraps in the bin and put left over vegetable matter like potato peelings in the compost pile.
  • Avoid pouring grease down the drain, because grease hardens when it’s in your pipes and can cause a blockage over time.
  • Wipe off greasy plates and pans with a paper towel before washing them.
  • Remove small objects from the top of your toilet tank that could fall in causing it to block up.
  • Make sure you throw paper towels, napkins, wet wipes or facial tissue in the bin, don’t flush them down the toilet.
  • And if you’re expecting a police raid, find somewhere other than the toilet to hide your stash of drugs!

These tips will help keep your plumbing in good working condition. However, if you are unlucky enough to have a plumbing emergency, Drain Doctor is always on call, and there’s never an overtime or call-out charge.

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