Tag Archives: Franchising

Drain Doctor’s youngest franchisees look to the future

NEW Leicester_7_2_11 - CopyThe youngest franchisees in the Drain Doctor network, Yasser Yusean and Samantha Brain – who are both in their mid-20’s – are showing that age is no barrier to success in franchising.

Yasser (24) and his partner Samantha took on the Leicester franchise business of Drain Doctor Plumbing (www.draindoctor.co.uk) offering emergency plumbing and drain repairs in the city and the surrounding villages back in 2011.

They run the franchise between them. Yasser is responsible for the technical side of the business and marketing activities while Samantha deals with the accounts and day-to-day running of the business.

Taking on a Drain Doctor franchise was the obvious choice for Yasser, who has always worked as a plumber. He started with Drain Doctor as a part-time assistant while he was still at school, coming to work at weekends, before being employed as a technician with the Drain Doctor franchise in Derby.

“Working as a technician I already knew all the Drain Doctor systems. When this franchise became available it made sense to take it on”, said Yasser.

“Drain Doctor has a proven system. It offered a recession-resistant opportunity where I can be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation.

“The last few years have been hard work and we are now in a good position to begin expanding. We are looking to take on a new technician and van in the near future.”

Samantha added: “When Yasser said he wanted to take on the Leicester Drain Doctor business I gave my full support. I thought that it was a perfect opportunity to run our own business and use all the skills I have to provide ‘dazzling’ customer service.”

Yasser enjoys the challenges of the business, particularly the emergency work, and getting to know new people through his ongoing marketing efforts.

“I am regularly out introducing myself to new customers, both commercial and domestic, and I enjoy helping out on national accounts. The Drain Doctor network is a great opportunity for young people with energy and a strong ambition to run their own business.”

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Nottingham Drain Doctor signs new 10-year agreement

Drain Doctor franchise contract

Pictured signing their new ten-year contract are (left to right) Yvonne Muntaner, Freddie Mitman, Juan Muntaner and Jan Mitman.

The owners of the Nottingham franchise of Drain Doctor Plumbing have marked a decade in the business by signing a new ten-year franchise agreement.

Drain Doctor Plumbing is one of the few franchisors in the UK to offer its franchisees ten-year agreements, underlining the confidence it places in its franchisees. The agreements allow people such as Juan and Yvonne Muntaner to run their own businesses under the ‘umbrella’ of a national brand.

The Muntaners launched their franchise business in Nottingham in 2003 and later expanded to cover the Peterborough franchise area as well.

Yvonne said: “We are delighted to have been a Drain Doctor franchise business for ten years and we are looking forward to another decade. The fact we have been part of its network for all this time is a tribute to its system.”

Over the past ten years the Muntaners have grown their business. They took on the Peterborough franchise business in 2010. They now have four technicians in four fully-equipped vans and two part-time office staff.

“To celebrate our first ten years with Drain Doctor we have moved into new offices in Bourne, Lincolnshire. We have been working from home since we launched.

“We are working towards further expanding our business by adding another four technicians and four vans with two full-time office staff by the end of 2015.”

Yvonne added: “Despite the ‘double-dip’ recession it has still been possible to grow the business sustainably with hard work and dedication to Drain Doctor’s proven formula. It offers a recession-resistant opportunity where we can be independent operators running our own business but with all the back-up that comes with being part of a large national organisation.

“We are delighted to have signed up for a further ten years with Drain Doctor – it allows us to continue to grow our business.”

“The fact that Juan and Yvonne have now signed up for a second decade is a tribute to the business model which we have developed,” said Freddie Mitman, chair and founder of Drain Doctor Plumbing. “It underlines the success which franchisees are experiencing in continuing to build their businesses.”

 

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Drain Doctor celebrates 20 years

Peterborough-based Drain Doctor Plumbing

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

Jan and Freddie Mitman cut a cake to celebrate Drain Doctor’s 20th anniversary.

– the UK’s premier combined emergency plumbing and drain repair service – is planning a year of celebrations to mark 20 years in business.

The company was launched in the UK in 1993 by husband and wife team Freddie and Jan Mitman who are still ‘at the helm’ today.

They started with just a single ‘test’ area before starting to sell franchises to motivated individuals who wanted to build their own businesses with the benefits of a national brand.

The company swiftly expanded and Drain Doctor Plumbing now has franchisees across the country.

The business has been built on the Drain Doctor ethos of delivering ‘dazzling service’ which includes a full guarantee on all work, a genuine 24-hour service with no call-out charge and no extra charges for calls outside of normal working hours. Customers get a fixed price quotation so they know exactly how much they will have to pay before work is started.

Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care. As well as a full set of tools and parts each Drain Doctor van carries a special red carpet which is used to protect the floor in the working area. The technicians wear overshoes while in customers’ homes and clear up carefully after every job.

The company is a full member of the British Franchise Association and franchise sales director Jan Mitman was recently elected as chair of the BFA’s Midlands Forum.

Company chairman Freddie Mitman said: “The continuing success of Drain Doctor is testament to the hard work of our franchisees as they develop their businesses.

“Particularly over the past few years, when the economy generally has been in poor shape, our franchisees have demonstrated that with the Drain Doctor system it is possible to grow a profitable franchise business.

“We are delighted to be able to mark our first 20 years in business and are now looking forward to the next two decades!”

Drain Doctor franchisees across the UK and Ireland, together with their customers, will be invited to join in the celebrations as the 20th anniversary year gets under way.

  • Drain Doctor Plumbing – 0800 3357 999.

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Recession busting North West Drain Doctors celebrate national award

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents Kevin and Dawn Preston with their Franchise of the Year award.

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents Kevin and Dawn Preston with their Franchise of the Year award.

Preston-based Drainage Investigations & Solutions, a franchise business of Drain Doctor Plumbing which covers the North West of England, has crowned another successful year by being presented with the Franchise of the Year award at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman presented franchise owners Kevin and Dawn Preston, representing Drainage Investigations and Solutions, with their trophy at a gala awards night at the Devere Village St David’s in the historic Cheshire town of Chester.

The award is given to those franchisees who have not only generated outstanding financial results related to the population of the area they serve but have developed good customer relationships, are good Drain Doctor ‘team players’ and follow the Drain Doctor ‘system’ to provide dazzling levels of customer service.

Freddie Mitman said: “Kevin and Dawn are among our longest-serving franchisees and are very much a part of the solid backbone of Drain Doctor Plumbing. The company wouldn’t be the same without them.

“Since they joined us Kevin and Dawn have grown their business every year, going on to develop the North West Consortium together with Nick & Lisa Birtles, the franchisees from Lancaster They are both husband and wife teams which have shown themselves to be committed, loyal, ambitious and knowledgeable. They are a wonderful model for other franchises to follow.

“They have demonstrated the strength of the Drain Doctor system in delighting customers with first-class plumbing and drainage services and they are now reaping the rewards. Winning the Franchise of the Year award is testament to this.”

Kevin added: “The Franchise of the Year award is recognition of the hard work the team has put in to provide people throughout our operational area with dazzling plumbing and drainage service.

“This would not have been possible without us all working together and I am proud to have such a dedicated and loyal team. Drain Doctor Plumbing rewards dedication, enthusiasm and customer care and we are delighted to have picked up this award.

“Success is the product of a national identity coupled with a proven system and the ongoing training and motivation of our technicians. Despite the current recession our new and returning customer base is increasing and we have expanded accordingly.”

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Fantastic Four from Guildford join Drain Doctor team

Gordon ‘Don’ Todd has teamed up with his three sons to take on the Guildford and Basingstoke franchise business of Drain Doctor Plumbing Ltd

Gordon ‘Don’ Todd and his three sons, Gordon junior, Frankie and Charlie, have teamed up to take on the Guildford and Basingstoke franchise business of Drain Doctor Plumbing.

Gordon and his sons have been trading as a construction company and are now concentrating on plumbing and drainage. Don has been looking for a franchise business in plumbing and drainage for around 12 years. He said: “I looked at other franchise businesses. After I phoned Drain Doctor director Jan Mitman and realised all the help that is available I decided I didn’t need to look any further.”

The ‘Fantastic Four’ will now  run a business that provides emergency drainage and plumbing services to people throughout Guildford, Basingstoke and surrounding area. It will be a family affair, however. Don’s daughter Lauren will run the back office on a part time basis.

Don said: “I intend to expand the business significantly and make the franchise as big as possible. Within a reasonable space of time I hope to have a staff of qualified plumbers and drainage technicians on call in vans fully equipped to deal with most plumbing and drainage problems.”

The Todds have most experience in the domestic plumbing sector so they will be looking for Drain Doctor’s network of national accounts to help support the area and drive the commercial side of the business. Don plans start with two fully equipped vans.

“Drain Doctor has a proven system that offers a largely recession-proof opportunity where I can still be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation,” said Gordon.

“I looked at other plumbing/drainage franchises but you don’t get the same support that you do with a Drain Doctor franchise.

“With some other franchises you are left on your own. Drain Doctor offers great contacts with insurance companies and has a national account network that will help me to develop and grow the business.”

Speed and efficiency will be the name of the game for drag racing fan Don and his Arsenal-supporting sons. He said: “I aim to give businesses and householders across my franchise areas the same ‘dazzling’ level of service which Drain Doctor provides across the rest of the country.

“Our customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour, seven days per week service with no call out charges – so people pay the same price for work at any time of day or night. What’s more, we turn up at the agreed time!”

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Let’s hear it for the ladies

Drain Doctor Plumbing chairman Freddie Mitman (centre) presents John and Helen Rushforth with their Franchise of the Year award.

Female plumbers have it tough in an industry that is dominated by men. But if you think that’s the case in the UK take a look at this story from Egypt. Housewife Um Bassem battled against the odds to become the best-known plumber in her district of Cairo.

In the UK there are a number of female-only plumbing businesses. However, according to industry estimates there are around 160,000 plumbers in the UK of which only about one per cent are women.

According to consumer surveys householders are increasingly seeking female plumbers because they feel safer and more relaxed having them in their homes. These often include single women, the elderly and members of religious groups. It is perhaps time to encourage more women into the industry.

At Drain Doctor there are a number female franchisees out there who are doing a fantastic job running their businesses. We would like to hear from some of you about your experiences in the trade. We would also like to hear from any female technicians on the vans about what it’s like to be working in the trade.

Hopefully those experiences are positive ones that will help to encourage more women into the trade.

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Take Einstein’s advice – be a plumber

English: Albert Einstein Français : Portrait d...

English: Albert Einstein Français : Portrait d’Albert Einstein (Photo credit: Wikipedia)

Back in 1954 in an interview with Reporter Albert Einstein said: “If I would be a young man again and had to decide how to make my living, I would not try to become a scientist or scholar or teacher. I would rather choose to be a plumber … in the hope to find that modest degree of independence still available under present circumstances.”

If he had become a plumber he wouldn’t have been internationally famous – but he would have beaten the economic slump. As recession continues, the economic experiences of the past few years have made increasing numbers of people seek a recession-resistant business opportunity.

The Drain Doctor system is delivering solid financial results for franchisees because, even in a recession, people with a plumbing emergency still need to call a plumber. Because of Drain Doctor’s reputation and levels of service, the plumber they call is increasingly likely to be the local Drain Doctor franchisee.

Starting your own business as a franchisee, rather than totally on your own, provides a considerable level of support and assistance if you choose the right franchise. Buying into a Drain Doctor franchise, which offers a largely recession-resistant business, provides further reassurance that if you are prepared to put in the work you can expect to gain real rewards.

Drain Doctor enables franchisees to be independent operators running their own businesses but with all the back-up that comes with being part of a large national organisation. With some other franchises you are left on your own. Drain Doctor offers great contacts with insurance companies and has a national account network that will help franchisees develop and grow their business.

Drain Doctor franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.

Drain Doctor technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.

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