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Bedford Drain Doctor voted ‘Most Progressive’

Stuart (right) and Michele Brock receive their trophy from Drain Doctor chairman Mr Freddie Mitman.

Stuart Brock’s decision to launch his own Drain Doctor Plumbing business covering Bedford, Milton Keynes and the surrounding villages has proved a winner after he was named most progressive new franchisee at the national group’s annual awards ceremony.

Group founder and chairman Freddie Mitman presented Stuart and his wife Michele with their trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges.

The award is presented to the franchisee considered to have made outstanding progress during the first twelve months or less in the business.

Freddie Mitman said: “The winners of these awards often go on to be perennial award winners in other categories year after year. They are the future of our business.

“We recognised the potential of this year’s most progressive new franchisee winner when he came for his initial training. He has tremendous drive and enthusiasm and is building a strong and dynamic team within his own business.”

Stuart said: “Drain Doctor’s success in Bedford has come from offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.”

Stuart launched his franchise in January 2011. He provides a wide range of plumbing and drainage repairs, including high-pressure jetting, ‘no-dig’ drain re-lining and closed circuit camera surveys.

Stuart and Michele more than achieved their target turnover during 2011 in spite of the recession and now have plans for further growth.

Positive word of mouth set the Brocks on their new business path. Stuart and Michele researched various franchise businesses for a while. They looked at the Drain Doctor model on the recommendation of close friend Martin Humphrey, who has run the Stevenage and Luton franchise since February 2010.

Stuart said. “Martin’s franchise and the Bedford and Milton Keynes franchise were originally parts of the same franchise area. Martin purchased his area when the franchisee was downsizing and he knew that he would be looking to sell the remaining part of his business in the future.

“Joining Drain Doctor Plumbing was most definitely the best thing I have done.”

Freddie Mitman said: “Stuart and his team have fully absorbed the Drain Doctor ethos of delivering exceptional standards of customer service.”

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Dundee Drain Doctor scoops national award

Trevor and Alison Muir collect their award from Freddie Mitman (centre).

The Dundee franchise business of Drain Doctor Plumbing, which covers the city and surrounding areas, has crowned another successful year by being presented with an award at the national group’s annual awards ceremony.

The award is given to franchisees who have generated outstanding turnover related to the population of the area they serve.

Group founder and chairman Freddie Mitman presented franchisee Trevor Muir with his trophy at a gala awards night at the Crown Plaza Hotel in the historic Belgian city of Bruges during Drain Doctor’s 18th annual convention.

Freddie Mitman said: “This award  recognises special achievements in the franchise network. Winning proves that sustained growth can be achieved despite size and that it’s the franchisee who ‘makes it happen’”.

Trevor has had his franchise since 2005. Since then he has grown the business to include a number of additional services including contract guttering replacement. In fact, it was a wholesale guttering replacement at Dundee FC’s Dens Park stadium that contributed to his growth in 2011.

The job was the franchise’s largest contract of this kind to date. Much of the guttering around the stands was brought down during heavy snow in February. Drain Doctor was called in to replace it. So much of it had come down that Trevor had to renew the whole guttering system.

Trevor said: “Guttering is just one of the services offered by Drain Doctor. I aim to continue to give businesses and householders in Dundee and the surrounding area the same ‘dazzling’ level of service in plumbing and drainage which Drain Doctor provides across the rest of the UK. Experience has taught me the importance of delivering a premium service on time every time and this has been borne out by this recognition.

“Joining Drain Doctor Plumbing was most definitely the best thing I have done. I investigated several franchise options when I decided to launch a new business and was impressed by Drain Doctor Plumbing’s professionalism. It allows me to be my own boss and introduce innovative new ideas but with all the support of a national organisation, a fact that is reflected in the winning of this award.”

Congratulations to Trevor and the team for a great year and best wishes for continued success.

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