Peterborough-based Drain Doctor Plumbing
– the UK’s premier combined emergency plumbing and drain repair service – is planning a year of celebrations to mark 20 years in business.
The company was launched in the UK in 1993 by husband and wife team Freddie and Jan Mitman who are still ‘at the helm’ today.
They started with just a single ‘test’ area before starting to sell franchises to motivated individuals who wanted to build their own businesses with the benefits of a national brand.
The company swiftly expanded and Drain Doctor Plumbing now has franchisees across the country.
The business has been built on the Drain Doctor ethos of delivering ‘dazzling service’ which includes a full guarantee on all work, a genuine 24-hour service with no call-out charge and no extra charges for calls outside of normal working hours. Customers get a fixed price quotation so they know exactly how much they will have to pay before work is started.
Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care. As well as a full set of tools and parts each Drain Doctor van carries a special red carpet which is used to protect the floor in the working area. The technicians wear overshoes while in customers’ homes and clear up carefully after every job.
The company is a full member of the British Franchise Association and franchise sales director Jan Mitman was recently elected as chair of the BFA’s Midlands Forum.
Company chairman Freddie Mitman said: “The continuing success of Drain Doctor is testament to the hard work of our franchisees as they develop their businesses.
“Particularly over the past few years, when the economy generally has been in poor shape, our franchisees have demonstrated that with the Drain Doctor system it is possible to grow a profitable franchise business.
“We are delighted to be able to mark our first 20 years in business and are now looking forward to the next two decades!”
Drain Doctor franchisees across the UK and Ireland, together with their customers, will be invited to join in the celebrations as the 20th anniversary year gets under way.
- Drain Doctor Plumbing – 0800 3357 999.