At Drain Doctor we maintain fixed prices and no overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.
We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.
Drain Doctor customers can rest assured that if they are unfortunate enough to suffer a plumbing emergency over the August Bank Holiday weekend, Drain Doctor will not charge any more than at any other time of year.
The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship. Not only that, the cowboys often request cash-in-hand payments which can cause problems for the reputation of the industry as a whole.
- David Gauke under fire over tradesmen cash-in-hand comments (independent.co.uk)