Here’s a neat idea from our American cousins.
Let us have some customer feedback. Is this something Drain Doctor should be doing in the UK? What do you think?
With all the pre-election uncertainty it is more important that Drain Doctor Plumbing conitnues to help householders and businesses keep their maintenance costs under control.
In times of economic belt tightening it is more important than ever for people to have tight control of their budgets. That is why at Drain Doctor we are reassuring both our domestic and commercial customers that we are maintaining our price check policy.
No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.
We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.
Drain Doctor now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.
The central principle is to deliver dazzling levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship.
Franchisees offer a full 24 hour per day seven day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.
Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.
Robin Banks, operations manager