Tag Archives: Drain Doctor

Living with a plumber is not always easy

It's essential to have the right PPE when working alone

It’s essential to have the right PPE when working alone

It is very easy to take the day-to-day work of a Drain Doctor plumbing and drainage technician for granted. Customers see a smartly turned out technician in a uniform wearing overshoes and a carrying a mat to avoid causing problems in their homes.

But what about the times when customers don’t see them, when they are at home? The life and work of a plumber have impacts on those they live with as well as those they work for.

This blogger – who lives with a plumber – has provided a few tips on how to live with a plumber and how to stay healthy once the working day is over.


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October is ‘Toilet tank repair month’

There are more national and international awareness days than there are days in the year. They range from reminders of worthy causes to the downright bizarre.

The US leads the way. Administrative Professionals Day (21st April) probably has limited appeal but in our industry a mere 24 hours isn’t enough to get the message across. So how about Appreciate Your Plumbing, Heating and Cooling Professionals Week (20th-26th June). ‘We all know the discomfort we experience when our toilet breaks,’ says the promotional blurb. ‘Appreciate Your Plumbing, Heating, and Cooling Professionals Week is a chance to acknowledge the great service these professionals provide.’

We also have World Water Day and World Plumbing Day in March.

This month. apparently, it’s toilet tank repair month in the US [http://www.huliq.com/8684/88051/october-national-toilet-tank-repair-month-and-more-october-trivia]. Perhaps we should take a leaf out their book?

In the US 70,000 gallons of water are lost each year through leaky toilet cisterns – one in four of all cisterns across the country. Here in the UK thousands of litres are lost. It is important to ensure that the cistern is maintained.

To repair leaks or replace leaky ball valves why not give your local Drain Doctor a call on 0800 3357 999 to receive dazzling levels of service that should lead to a national awareness day in the UK.

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Autumn brings leafy problems for drains and gutters

Autumn Leaves

Autumn Leaves (Photo credit: blmiers2)

Autumn is here and the leaves are providing a kaleidoscope of colour in our parks, gardens and countryside. But soon the leaves will be falling and blocking drains and gutters in homes and businesses up and down the country. The blockages caused by a build up of leaves in the drainage system can cause problems with toilets and kitchen and bathroom sinks and drains inside your property.

Not only that, rainwater overflowing from blocked gutters can cause water to pour down external walls causing potential problems with damp later.

To help you avoid these problems Drain Doctor is offering some tips to prevent drains getting blocked.

  • Watch where the leaves are falling. Breezes can cause them to blow around and collect in gutters and drains. Sweep leaves up as they fall, bag them and take them to the compost heap.
  • Get covered. You can buy covers for drains and downpipes in guttering systems to prevent fallen leaves getting into the drainage system.
  • Arrange a CCTV inspection of your drains with a trained Drain Doctor technician to check for potential problems that can be rectified before they become a serious issue in the winter months.

If you are unable to clear guttering or drains by hand give Drain Doctor a call on 0800 3357 999. A fully trained technician can clear any blockages in gutters and drains to keep everything flowing smoothly.


Filed under Hints and tips, Service

Survey reveals the oddest things block drains

Drain Doctor advice: Throw peelings in the compost and oil in the bin to avoid blocked drains.

According to this article a recent survey revealed some peculiar items found down drains. They included traffic cones, engine parts, guns and ammunition, bales of cocaine and false teeth. Obviously a bit of a rough neighbourhood.

But it’s simple household items such as baby wipes, cooking oil, potato peelings and paint that careless householders are throwing down the drain along with £87 million – the cost of unblocking them – the survey says.

Drain Doctor Plumbing and Drainage has some handy precautions that you can take to help keep your home’s plumbing in good working order and save some cash in the process:

  • Throw food scraps in the bin and put left over vegetable matter like potato peelings in the compost pile.
  • Avoid pouring grease down the drain, because grease hardens when it’s in your pipes and can cause a blockage over time.
  • Wipe off greasy plates and pans with a paper towel before washing them.
  • Remove small objects from the top of your toilet tank that could fall in causing it to block up.
  • Make sure you throw paper towels, napkins, wet wipes or facial tissue in the bin, don’t flush them down the toilet.
  • And if you’re expecting a police raid, find somewhere other than the toilet to hide your stash of drugs!

These tips will help keep your plumbing in good working condition. However, if you are unlucky enough to have a plumbing emergency, Drain Doctor is always on call, and there’s never an overtime or call-out charge.

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Take Einstein’s advice – be a plumber

English: Albert Einstein Français : Portrait d...

English: Albert Einstein Français : Portrait d’Albert Einstein (Photo credit: Wikipedia)

Back in 1954 in an interview with Reporter Albert Einstein said: “If I would be a young man again and had to decide how to make my living, I would not try to become a scientist or scholar or teacher. I would rather choose to be a plumber … in the hope to find that modest degree of independence still available under present circumstances.”

If he had become a plumber he wouldn’t have been internationally famous – but he would have beaten the economic slump. As recession continues, the economic experiences of the past few years have made increasing numbers of people seek a recession-resistant business opportunity.

The Drain Doctor system is delivering solid financial results for franchisees because, even in a recession, people with a plumbing emergency still need to call a plumber. Because of Drain Doctor’s reputation and levels of service, the plumber they call is increasingly likely to be the local Drain Doctor franchisee.

Starting your own business as a franchisee, rather than totally on your own, provides a considerable level of support and assistance if you choose the right franchise. Buying into a Drain Doctor franchise, which offers a largely recession-resistant business, provides further reassurance that if you are prepared to put in the work you can expect to gain real rewards.

Drain Doctor enables franchisees to be independent operators running their own businesses but with all the back-up that comes with being part of a large national organisation. With some other franchises you are left on your own. Drain Doctor offers great contacts with insurance companies and has a national account network that will help franchisees develop and grow their business.

Drain Doctor franchisees offer a full 24 hour per day seven-day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.

Drain Doctor technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.

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What’s your best Drain Doctor Plumbing experience?

Drain Doctor Plumbing customer

“Here’s the problem” – a Drain Doctor technician shows a customer what needs fixing.

Mr Rooter Plumbing – which is Drain Doctor’s opposite number in the USA – is celebrating ‘Get to know your customers day’ (no, we didn’t know there was one, either!) with a competition to find the best customer experience with Mr Rooter.

We are not running a competition here in UK but the American idea did inspire us to write this note to ask customers to tell us about their best experience with Drain Doctor Plumbing.

Of course, providing ‘dazzling’ service is the norm for Drain Doctor technicians – but is there a member of the Drain Doctor team who has truly ‘gone the extra mile’, above and beyond even Drain Doctor’s standards, to solve a customer’s problem? If so, we would love to hear about it!

There’s no prize on offer but we would be happy to feature the story here on the Drain Doctoring blog and give the technician involved a public ‘pat on the back’ for outstanding service.

(And, if you want to know more about ‘Get to know your customers day’, let us tell you that it is the third Thursday of every quarter in the USA. The idea is that on this day business executives should get out from behind their desks and instead ‘work on the front line’, meeting real customers.  We haven’t heard of anything similar on this side of the Atlantic. Have you? If so, please let us know.)

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Time to look at rain water harvesting

With all the rain around it’s time to seriously consider rainwater harvesting

With all the wet weather we are experiencing at the moment and the recent drought conditions still fresh in the memory it is a good time to consider installing a rainwater harvesting system.

Usually rainwater runs off roofs through the soakaway system and is lost. In properties that have the old combined sewage system, rainwater joins the foul water and flows through the drainage system to the local water treatment plant for cleaning.

Now it is possible for homeowners to collect and use rainwater and re-use ‘grey’ waste water from sinks and baths – helping to save money and the environment in the process. Reduced water consumption can lower bills and help to create a more sustainable built environment.

In addition to its plumbing and drainage services, Drain Doctor provides a complete rainwater harvesting installation service that includes site surveys, planning consultations and building and inspection work.

There are two types of water harvesting system. By installing a collection tank in the garden, rainwater runoff from the roof can be collected and used to fill a water butt or supply a garden tap by use of a pump.

Rainwater is harvested for non-drinking water applications and can also be pumped back into the house for use in flushing toilets and filling washing machines.

The second type of water harvesting involves collecting grey water from sinks, washing machines and dishwashers and using it to flush the toilets. With this system household water is used twice which has an immediate payback on the water meter.

Drain Doctor franchisees offering the service will project manage the whole installation from start to finish. We will liaise with planners and complete the work using selected highly trained subcontractors, tailoring each solution to the customer’s requirements. The customer will have one point of contact from the start to final completion of the project.

For more information on rainwater harvesting or any other Drain Doctor service call us on 0800 33 57 999 or visit our website www.draindoctor.co.uk

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