Franchisee family ensures future expansion of business

david & denise BaddeleyThe future of the Birmingham Central and South franchise business of Drain Doctor is secure. The business will stay in the Baddeley family as Michael (28), son of franchisees David and Denise, comes on board to help with future expansion.

Denise Baddeley said: “Michael has been with us since his uni days when he used to work during the holidays to earn extra money. Now he is with us full time.”

Michael is fulfilling an important role in the business, learning every aspect of running a busy plumbing and drainage franchise. He specialises in undertaking CCTV drain surveys using the Wincan system. However, he also assists the technicians on jobs and works in the office as a customer service represenatitve and is also involved in the accounts and day-to-day running of the business.

Denise continued: “We have found a dual role for Michael and he is really multitasking in order to get a real feel for the whole business.

“David and I run the franchise business as a partnership – David looks after the technicians and the technical side while I look after the office, admin and accounting. The intention is to make Michael a partner, when he will take on responsibility for all that.

“We are slowly reducing our time at work and should take a couple of days off a week but we’re not always able to do that due to pressures of work because we are still very much involved in the business.

“As Michael becomes more experienced our role will diminish until we eventually retire leaving the business in good hands.”

The franchise currently has four technicians. They are now expanding and looking to take on one or two more technicians to cover the south of Birmingham and parts of the Central and West Midlands. Denise said that the area they are in is very competitive but their customers return time and again because of the high levels of service the franchise provides.

Michael is enjoying the challenges of learning the business inside out but he still finds time for sport. He said: “I studied sports science at university and still play hockey at national league level. However busy I get at work I still find time for that.”

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Are you living R.I.C.H.?

You cannot get too much of a good thing!

Dina Dwyer-Owens, executive chairwoman of The Dwyer Group, is speaking at The National Franchise Exhibition 2014 – twice!

On both 3 and 4 October Dina will be asking “Are You Living R.I.C.H.?”.

Dina Dwyer-OwensIn 2005, Dina launched the Live R.I.C.H. campaign to promote The Dwyer Group Code of Values and the themes of Respect, Integrity, Customer focus and Having fun in the process of growing a company. She also released her book, “Live R.I.C.H.: How to build success in your company and your life with a proven Code of Values.”

Dina is an international speaker on how to Live R.I.C.H. and she credits ethics in business and in life as a foundation to true happiness.

She is well known in the USA for her participation in CBS’s Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.”

Dwyer Group is the US-based master franchisor for Drain Doctor.

Many of Drain Doctor’s staff and franchisees will be in the audience at The National Franchise Exhibition to hear her speak. Drain Doctor will be exhibiting at the show – please do come and visit us on stand F30.

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Succession planning at Coventry Drain Doctor

Coventry Drain DoctorSince starting his Drain Doctor franchise business back in 1996 it has always been Alan Langford’s intention to retire and hand over the reins to his son Ciaran. Rather than retire and sell the business Alan wanted to create a legacy to pass on for his son to continue to develop and grow.

Alan is one of several Drain Doctor franchisees that have built up a successful business strong enough to pass on to the nex generation. It is a testament to the strength of the Drain Doctor business model that this is a viable goal for anyone considering a Drain Doctor franchise.

Ciaran has been working with dad Alan since the start and is now the firm’s senior technician but ideally Alan would like him to become operations manager. Alan said: “I would like to see Ciaran taking over the day-to-day running of the business, allowing me to take more of a back seat.

“That hasn’t been possible in recent years, particularly now when we are as busy as we have ever been.”

Alan was able to ride out the worst of the recession and now business levels have recovered to what they were before the downturn.

“We have been extremely busy and we are now getting back on top of the workload. Over the next three to five years I would like Ciaran to be less hands on technically and take on a role running and marketing the business,” said Alan.

Alan said that Ciaran is clued up on internet marketing and gets him into the office a couple of times a week to prepare quotes ,follow up leads, undertake internet research and some social media marketing using Twitter and Facebook.

Ciaran has plenty of experience marketing in the digital age. He said: “I run cross fit classes a few evenings a week and I use social media and the internet to market those.”

“I’m not ready to go just yet though”, said Alan. “I still get a buzz out of the business even though I am reaching retirement age.”

Owning a Drain Doctor franchise is a sound investment for the future. It can finance a retirement if your not planning to pass the business on – or your kids want to pursue other opportunities.

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Drain Doctor’s youngest franchisees look to the future

NEW Leicester_7_2_11 - CopyThe youngest franchisees in the Drain Doctor network, Yasser Yusean and Samantha Brain – who are both in their mid-20’s – are showing that age is no barrier to success in franchising.

Yasser (24) and his partner Samantha took on the Leicester franchise business of Drain Doctor Plumbing ( offering emergency plumbing and drain repairs in the city and the surrounding villages back in 2011.

They run the franchise between them. Yasser is responsible for the technical side of the business and marketing activities while Samantha deals with the accounts and day-to-day running of the business.

Taking on a Drain Doctor franchise was the obvious choice for Yasser, who has always worked as a plumber. He started with Drain Doctor as a part-time assistant while he was still at school, coming to work at weekends, before being employed as a technician with the Drain Doctor franchise in Derby.

“Working as a technician I already knew all the Drain Doctor systems. When this franchise became available it made sense to take it on”, said Yasser.

“Drain Doctor has a proven system. It offered a recession-resistant opportunity where I can be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation.

“The last few years have been hard work and we are now in a good position to begin expanding. We are looking to take on a new technician and van in the near future.”

Samantha added: “When Yasser said he wanted to take on the Leicester Drain Doctor business I gave my full support. I thought that it was a perfect opportunity to run our own business and use all the skills I have to provide ‘dazzling’ customer service.”

Yasser enjoys the challenges of the business, particularly the emergency work, and getting to know new people through his ongoing marketing efforts.

“I am regularly out introducing myself to new customers, both commercial and domestic, and I enjoy helping out on national accounts. The Drain Doctor network is a great opportunity for young people with energy and a strong ambition to run their own business.”

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Kitten makes Mr Rooter a TV star

Cat in drainThe Pittsburgh franchisee of Drain Doctor’s ‘opposite number’ in the USA – where the business is known as Mr Rooter – has featured in local newspapers and on television after rescuing a kitten from a drain.

A local couple kept hearing meowing in their garage – although they don’t have a cat. Investigations revealed that the cries were coming from a kitten trapped in a drain beneath the garage floor.

They tried soaping it with dish washing liquid to slide it out. They called a local animal charity for help. Nothing worked.

Eventually they called Mr. Rooter. Technician Brian Bruni decided the only way they would get the cat free was to use a jackhammer to break up the concrete around the drain. Even when that was done, there was still a cast iron drain stuck around the kitten’s neck which had to be carefully split using a hammer and chisel.

Although it was wet and shaking, the cat appears to be OK – and it has now been adopted by the couple who own the garage which nearly became its last resting place.

You can read the story and see the TV coverage here:


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Nasty summer niffs or flash floods mean it is time to check your drains!

A Drain Doctor CCTV survey will show you what is in your drains.

A Drain Doctor CCTV survey will show you what is in your drains.

As the recent hot and humid weather is followed by heavy thundery downpours sweeping across the UK, the sweet perfume from gardens in bloom may be replaced by a nasty niff and uncharacteristic flooding may occur. These are sure signs it is time to check your drains.

The warm wet weather that followed the recent heat wave may be good for the garden. Below ground, though, the roots that support the new growth can play havoc with drains and sewers, penetrating pipes and causing blockages. And it’s set to continue for a little while yet.

As a householder, if the blockage is within the boundary of your property, you are responsible for clearing it. If it is beneath the street outside, it is probably the responsibility of the water company.

Locating the blockage can itself be difficult though. The best and most certain way is to put a CCTV camera into the drainage system to see what is actually down there – and where it is. A reputable drain clearance company will give you a detailed report.

There are a number of drain clearing products sold in supermarkets and DIY stores. Some will clear the initial problem – but few will stop it coming back.

Rather than using a chemical-based product, take a tip from the professionals and consider using biology to shift the blockage. The UK’s largest emergency plumbing and drain clearance business Drain Doctor Plumbing, for example, uses an enzyme cleaner which digests organic wastes in drains, breaking down fat and grease build ups which lead to odours and blockages. The company recommends using the product on a regular basis to keep drains free-flowing and clean-smelling.

Robin Banks of Drain Doctor says: “Using enzymes rather than chemicals is much better for the environment – and, in the long run, much more effective at keeping drains clear.”

Even enzymes, though, won’t get rid of roots which can grow across pipes and then catch debris coming down the drain until it builds up to create a really effective blockage. If that happens you will need a specialist with the right equipment to remove the roots and repair the drain.

Prevention is, of course, better than cure and Drain Doctor has a number of tips to avoid summer drainage and plumbing problems.

  • Install a strainer in plug holes to catch hair and other objects that could block drains.
  • Don’t pour fat and grease from cooking down the drain – allow it to cool and put it in the bin.
  • Don’t dispose of old oil, paint or other substances down the drain.
  • Have an established plumber inspect drains for leaks, damage and corrosion and get problems sorted out while they are small, rather than waiting for a disaster! By using a CCTV camera in the pipes, plumbers can inspect and pinpoint exactly where drains are cracked, damaged or penetrated by roots. Ask the plumber to give a diagnosis of the work needed and provide a written estimate up front. The ones who don’t probably have something to hide such as VAT costs or other ‘extras’.

If you do have a drainage problem and simple DIY techniques don’t solve it, call in the professionals – but make sure they are professionals. Drainage is becoming increasingly technical and you should always seek a qualified drainage technician such as Drain Doctor Plumbing. Call them 24 hours a day on 0800 3357 999.

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Give plumbing problems the red card during the World Cup with handy hints from Drain Doctor Plumbing

Don't  let a plumbing emergency spoil your World Cup party.

Don’t let a plumbing emergency spoil your World Cup party.

With the World Cup just a few weeks away and football fever about to engulf the whole country, it is time to get friends and family together and settle down in front of the television to watch Frank Lampard, Steven Gerrard and the rest of the boys in Brazil as they aim to win the biggest prize in football.

However, any celebrations may be cut short if there is a drainage disaster – and you’ll feel more like a hapless amateur defender than a World Cup winning superstar if plumbing problems mean your partying is ruled offside.

“All of the Drain Doctor Plumbing franchisees across England are right behind Roy Hodgson’s men and it is set to be a thrilling World Cup. However, the joy of England’s progression will be severely hindered by blocked toilets or problems with drainage. Nobody wants a blocked toilet causing problems during what could be England’s finest hour,” said Robin Banks, Drain Doctor Plumbing’s national franchise operations manager.

“With parties and barbecues themed around England’s matches, people will be eating and drinking more – this obviously leads to more trips to the toilet. This puts extra strain on toilets and can increase the risk of problems.” 

According to Drain Doctor Plumbing, simple cleaning and maintenance should be done to prevent major and expensive repairs. It has produced a simple check list for football fans to ensure problems are identified before kick off and that major repair work can be given the red card:

  • Always know where your main stop valve is located and ensure it is labelled. It is on the incoming mains water supply and is often under the kitchen sink.
  • Stop valves tend to corrode slightly with time, so check that it’s working by exercising the valve twice from fully open to fully closed and back again (and always back the valve off ‘half a turn’ from fully open once you’re done).
  • Inspect toilet cisterns both inside and out for operation and wear. If there are any signs of corrosion or leaking, contact Drain Doctor.
  • Stock all bathrooms with standard toilet paper – this is less likely to cause a blockage than more expensive types. Don’t flush paper towels or napkins.
  • Remove small items that may be above the toilet. These could be accidentally knocked into the bowl and may cause a blockage.
  • Have Drain Doctor plumbing inspect pipes for leaks, damage and corrosion. By using a CCTV camera in the pipes, plumbers can inspect and pinpoint exactly where drains are cracked, damaged or misaligned.
  • Get Drain Doctor to give a diagnosis of the work needed and provide an estimate of the work that needs to be done upfront.
  • Drain Doctor will allow you to pay for a job when it is complete and you are fully satisfied with the work.
  • If England gets knocked out, resist the temptation to flush your football shirt down the loo!

Launched in the United Kingdom in 1993, Drain Doctor Plumbing quickly grew to become the country’s premier combined emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise run as an independent business.

Drain Doctor Plumbing – 0800 3357 999

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