Chester Drain Doctor Cures Hotel Cellar Pong

When staff at a hotel in Chester noticed a bad odour and began receiving complaints from a neighbouring business the management they called Drain Doctor Plumbing and Drainage for a diagnosis and cure.

Technicians from the Drain Doctor Chester franchise business wearing full protective kit, waders and breathing apparatus located the source of the problem in a sealed cellar.

Co-owner of the franchise Clive Tucker explained: “We discovered a cellar in the basement of the hotel which had been closed off since 1982. The only access to the room was by squeezing in between two air ducts.

“The technicians were able to assess the situation in the first instance by using gas monitoring equipment, then gained access to the room via the air ducts. On inspecting the cellar they found that it had filled up with foul waste from a manhole cover.

“Foul water had backed up due to a blockage in the drain and the pressure had forced up the manhole causing the room to slowly fill with waste. This situation had developed to such an extent that it was causing problems with the smell.”

Once the problem had been found Drain Doctor’s technicians were able to release the pressure in the drain by jetting. The remaining waste was removed by pumping into a tanker and the cellar was jetted and carefully cleaned.

Clive added: “Within 36 hours of getting the original call we were able to leave the hotel with a clean and usable cellar safe in the knowledge that staff would not receive any further complaints from guests and neighbours.

“This job was just one example of the ‘dazzling’ levels of service our customers can expect.”

Drain Doctor Chester cellar clearance

Hotel staff in Chester noticed a bad odour coming from overflowing drains in the basement and called Drain Doctor Plumbing and Drainage Ltd for a diagnosis and cure.

Drain Doctor clear cellar drain

Drain Doctor located the manhole and cleared the cellar.

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Slough Drain Doctor “Doing His Own Thing”

New Drain Doctor Slough

After 16 years working for his father in the drainage industry, Conway Porterfield is starting his own company as the Drain Doctor franchisee for Slough.

After 16 years working for his father in the drainage industry, Conway Porterfield is starting his own company as the Drain Doctor franchisee for Slough.

Although part of the national Drain Doctor network – the UK’s largest combined plumbing and drainage business – the Slough operation will be an independent franchise operation.

“After 16 years working with my father I reckon it is time to do my own thing,” said Conway.

He did careful research before taking on the Drain Doctor franchise. Some of his friends own franchises from other plumbing companies and have given him ‘inside information’ about what is good – and bad – with each of them.

“I have heard some real horror stories about franchise companies,” he said. “But I have found that Drain Doctor is different. You may be running your own business but Drain Doctor is there to help in all sorts of ways, providing the back-up of a large national organisation.

“With other plumbing and drainage franchises you just don’t get the same support that you do with a Drain Doctor franchise.”

Initially Conway will be a ‘one man band’, operating from a van equipped to deal with most plumbing and drainage emergencies. He has plans to rapidly expand the business, however, and aims to have another technician working alongside him within six months.

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New Drain Doctors for Newcastle

New Drain Doctor Newcastle franchisee

Jim Watson (left) and Ben Walker are taking on the Newcastle franchise of Drain Doctor Plumbing Ltd.

Friends and business partners Jim Watson and Ben Walker are launching their own new business by taking on the Newcastle franchise of Drain Doctor. The franchise area covers the NE postcode area including Newcastle, Alnwick and Berwick-on-Tweed. In addition the dynamic duo are also looking after the Durham and Sunderland areas.

Experienced plumber and drainage technician Jim previously worked for Drain Doctor in Glasgow. That was how he met his wife, Leigh.

Jim explained: “I used to ring the Drain Doctor call centre, which was based in Newcastle, who handled the Drain Doctor national account calls and I fell in love with the voice at the end of the phone.

“That was Leigh. After striking up a relationship over the phone and many subsequent dates I eventually moved down to Newcastle to be with her and we are now married with one son, Jaden.”

Jim worked with another drainage company for the past 15 years but has decided that the time is right to start his own business. His previous experience with Drain Doctor has now brought him full-circle.

Jim met Ben Walker at his previous company. The pair was one of the firm’s most efficient technical teams and would regularly pull out all the stops to meet their customers’ needs.

“We would regularly get call outs at all times of the day or night,” said Ben. “Unlike some of our colleagues we would answer the emergency calls as quickly as we could. We have both aspired to work for ourselves for a while now and thought that it would be a good idea to put our customer service philosophy to better use.”

Jim and Ben are equal partners in the business. They will start on one van in the first week, then expand to two vans fully equipped to deal with most plumbing and drainage problems in order to service existing and new contracts in the area.

Jim said: “With our mix of skills and our extensive experience in drainage repairs and emergency call-outs we hope to expand steadily, taking on a new technician and van by the end of 2014.

“We fit well with the Drain Doctor ethos, which was the same that made us top engineers at our previous company. Other technicians there didn’t work in the same way and we realised that we had the right outlook but for the wrong company, which is what drew me back to Drain Doctor.”

“Within the next two years we want to expand to become possibly an eight-van operation. Our long-term goal is to be the biggest and best plumbing and drainage company in the country with unrivalled excellence in service,” added Ben.

“Drain Doctor has a proven system, which Jim already knows, that offers a largely recession-proof opportunity where we can still be independent operators running our own business but with all the back-up that comes with being part of a large national organisation.

“We looked at other plumbing/drainage franchise opportunities but you just don’t get the same support that you do with a Drain Doctor franchise.”

They hope the business will help with their work/life balance. They are both family men. Ben has a daughter with his partner Mhairi and they are getting married later in the year. In what spare time they will have Jim and Ben enjoy running and spending time with their families.

 

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Chester Drain Doctor Called to Aftermath of Lightning Strike

While storm force winds and rain lashed the North Wales coast a technician from the Chester franchise of Drain Doctor Plumbing and Drainage Ltd (www.draindoctor.co.uk) was called out to repair a burst pipe in a roof caused by a lightning strike.

During a recent storm a cottage on the North Wales coast was hit by lighting. The chimney pot was demolished. Masonry fell through the cottage roof damaging a water pipe in the attic causing water to flood into the house. The electricity supply was also cut during the storm.

Drain Doctor was called to the scene but was unable to access the property for 24 hours while emergency services made the area safe.

Drain Doctor service

While storm force winds and rain lashed the North Wales coast a technician from the Chester franchise of Drain Doctor Plumbing and Drainage Ltd (www.draindoctor.co.uk) was called out to repair a burst pipe in a roof caused by a lightning strike.

Drain Doctor plumbing service

Technician Barry Wardell got access to the pipe through the roof space. However, the hole in the roof meant that he was exposed to the elements from the outside while he worked making the work challenging.

Technician Barry Wardell got access to the pipe through the roof space. However, the hole in the roof meant that he was exposed to the elements from the outside while he worked making the work challenging.

During high winds and lashing rain Barry had to climb on to the roof and access the burst pipe through the hole in the roof left by the falling chimney. Despite the adverse weather conditions Barry was able to make the repair in just over an hour.

Franchisee Clive Tucker said: “This was a challenging job undertaken in terrible weather conditions on one of the most exposed parts of the North Wales coast.

“It is another example of how Drain Doctor pulls out all the stops to get the job done and provide the ‘dazzling’ levels of service that our customers have come to expect.

“Our customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night and whatever the weather!”

Launched in the UK in 1993, Drain Doctor Plumbing quickly grew to become the country’s largest combined emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise run as an independent business.

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London SW Drain Doctor Gets In A Scrum At Twickers

Drain Doctor Twickenham

Drain Doctor will be making sure that Twickenham’s baths, showers and toilets are running free ahead of the Six Nations Tournament next month.

The London South West franchise of Drain Doctor Plumbing Ltd (www.draindoctor.co.uk), the UK’s largest combined plumbing and drainage business, has been handling a prestigious contract at the HQ of English Rugby.

The team at London SW Drain Doctor, led by brother and sister team of Aaron Clark and Natalie O’Brien, were called in to deal with drain clearance work in the home and away dressing rooms at Twickenham ahead of some important home internationals. The work has led to repeat business for the team in advance of England’s home fixtures in the Six Nations Tournament in February. 

Aaron Clark explained: “We were called in to clear the drains in the home dressing room before the England vs. Australia Autumn international. We had to be flexible because while we there the England team needed to use the changing facilities and baths for training.

“While they were there we did the away dressing room and had to move back to the home one when England finished and Australia turned up for their training. Then go back again when Australia had left.

“We have since been back on site again to complete a thorough cleaning to ensure that the flow from the toilets, showers and baths is running free. Before the Six Nations starts next month we will go back again as part of a regular maintenance deal with the stadium contractors. 

“There were a lot of people around and it was bit like being in a scrum at times but we completed the job on time.”

This is just part of the London SW franchise business’ commercial success. Several leading pub and restaurant chains now rely on Drain Doctor to deal with their plumbing problems – vital when a blocked kitchen drain or faulty toilets can force the closure of premises.

Turnover last year, in the depths of the recession, was 16 per cent higher than the year before – and this year the siblings are on track to achieve a massive 70 per cent increase in sales.

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Home and business owners get flood warning

Drain Doctor CCTV inspection

Drain Doctor carries out CCTV drain surveys and uses a number of techniques to clear blockages

Homeowners and businesses have received a winter flood warning from the UK’s largest combined plumbing and drainage business. Companies could face massive disruption over the coming months if they don’t take steps to prevent flooding now.

Drain Doctor Plumbing Ltd (www.draindoctor.co.uk) is urging homeowners and business people to make sure drains are free of blockages. This will help to minimise the risk of flooding as we head towards the two months of the year (January and February) which the Meteorological Office says usually combine the highest rainfall of the year with the lowest temperatures. A thaw after heavy snowfall, if combined with rain which helps to melt the ice, can lead to huge amounts of water being released into drains.

Preliminary weather forecasts (http://www.ukweatherforecast.co.uk/winter-forecast-2013/) for January and February are for colder than average months with more frequent snowfall than in recent years.

According to recent figures from the Association of British Insurers 47,000 UK bus

inesses were hit by flooding in 2012 and total flooding claims with insurers for households and businesses exceeded £1.1 billion. However, a simple CCTV drain survey can help to identify any blockages or potential problems.

Drain Doctor Plumbing chairman Freddie Mitman said: “Many people think flooding is something that won’t happen to them but the risk is there. Being unprepared simply means the chance of an incident increases.

“Although insurance policies can cover damage to property, damage to businesses in terms of lost working hours and even lost clients is often not covered. This is why it is vitally important for businesses to take the time now to make sure their drains are clear of any blockages and are in good working order.”

As well as a CCTV drain survey, there are a number of other measures businesses can take to protect their property. This includes taking advice from a specialist flood surveyor, fitting water resistant doors and window frames or speaking with specialist organisations such as the Environment Agency or the Flood Protection Association.

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Autumn brings leafy problems for drains and gutters warns Drain Doctor

drain doctor unblock leaves from drainsAs the country gets back to work after a great summer don’t forget that Autumn is just around the corner. As the weather changes, trees provide a kaleidoscope of colour in our parks, gardens and countryside. But as the leaves fall they could potentially be blocking drains and gutters in homes and businesses up and down the country.

Blockages caused by a build-up of leaves in drainage systems can cause problems not just outside but also with toilets, sinks and drains inside a property. Not only that, rainwater overflowing from blocked gutters can cause water to pour down external walls causing potential problems with damp later.

To help householders and businesses avoid these problems Drain Doctor is offering a few tips to prevent drains getting blocked.

• Watch where the leaves are falling. Breezes can cause them to blow around and collect in gutters and drains. Sweep leaves up as they fall, bag them and take them to the compost heap.
• Get covered. Buy covers for drains and downpipes in guttering systems to prevent fallen leaves getting into the drainage system.
• Scoop out leaves from gutters and drains before they become a problem.

If you have a ‘problem drain’ you can arrange a CCTV inspection of your drains by a trained Drain Doctor technician to see if there are problems that should be rectified before they become a serious issue in the winter months.

Drain Doctor is available on-call 24 hours a day, seven days a week, 365 days a year. Its services include all plumbing and drainage repairs, CCTV drain surveys, drain lining and replacement. Customers get fixed-price, no obligation quotes, a complete guarantee on all work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night.

For emergency drain unblocking and gutter clearance call Drain Doctor on 0800 3357 999.

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